Airport Services - Supervisor - Rhode T.F. Green Intl Airport - PVD

Site Supervisor

The Site Supervisor is responsible for overseeing day-to-day maintenance and operational activities at the assigned site, ensuring safe, efficient, and high-quality service delivery. This role provides direct leadership to technicians and maintenance personnel and serves as the primary on-site point of contact for customers and vendors. Key responsibilities of this role include but are not limited to: hiring, firing, coaching, issuing disciplinary action, and providing performance management to team members.

The Site Supervisor plays a critical role in driving operational excellence, safety compliance, and employee engagement in a fast-paced airport environment.

Operational Support

• Leads scheduling, work orders, safety, productivity, and material coordination.
• Coordinate customer service requirements with onsite maintenance personnel to ensure service level commitments are met.
• Implement work order schedules that maximize technician utilization and effective use of resources.
• Oversee scheduling of technicians and ensure accurate and timely entry of all required information into the CMMS system.
• Answer phones, enter work orders into the CMMS, and serve as the first point of contact for customers and vendors.
• Run operational and CMMS reports; analyze data and provide recommendations to improve efficiency, productivity, and service delivery.
• Support Site Manager in monitoring, evaluating, and improving operational performance.
• Develop, implement, and maintain processes, procedures, and documentation to enhance operational efficiency and consistency.
• Monitoring airport systems, coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS).

People Leadership & Supervisory Responsibilities

• Interviews candidates and partners with the site manager and HR to make hiring decisions.
• Lead performance management activities, including setting expectations, conducting performance discussions, coaching, counseling, and delivering corrective and disciplinary actions up to and including termination.
• Supports employee relations and investigations and provides recommendations on the outcomes of the investigations.
• Provide direct support, guidance, and on-the-job training to team members to build technical capability and engagement.
• Foster strong working relationships across teams to enhance employee morale, teamwork, and customer satisfaction.
• Maintain strict confidentiality of sensitive and proprietary information, including employee, operational, and business matters, and exercise discretion by not sharing information intended solely for leadership or management.
• Lead shift handovers, daily briefings, and team communications to ensure alignment and continuity of operations.

Safety & Compliance

• Promote and model a strong culture of safety by leading new employee safety orientation and ongoing safety training.
• Conduct quality control inspections on maintenance activities to ensure compliance with safety standards and operational procedures.
• Ensure compliance with company safety programs, training requirements, and airport regulatory standards.
• Participate in audits, inspections, training sessions, airport tours, and required meetings.
• Maintain the ability to work productively and cohesively in a diverse and multicultural environment.

Minimum Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Proficient leadership and communication skills.
• Ability to obtain and maintain required security clearance and airport badge.
• Availability for on-call work, including occasional evenings, weekends, and holidays as operational needs require.

Preferred Qualifications

• Associate or Bachelor's degree in Construction Management, Engineering, or a related field.
• 3+ years of supervisory or lead experience
• 3+ years of experience in airport maintenance services or a 24/7 operational environment.
• Ability to read and interpret blueprints and electrical schematics.
• Proficient in Microsoft Word, Excel, and computerized maintenance management systems (CMMS).
• Strong leadership, communication, organizational, and decision-making…