Senior Manager, Customer Insights - Surgery in Warwick, Rhode

Senior Manager of Marketing Research

This is an in-office position. Candidates who live in the Warwick, RI or the Vernon Hills, IL area can be considered. Relocation assistance is not available.

As the Senior Manager of Marketing Research, you will play a mission-critical role in shaping the future of the Surgery Business Unit s position is ideal for a Customer Insights or Marketing Research leader who thrives on translating complex market, customer, and competitive dynamics into meaningful direction for innovation, portfolio strategy, and commercial decision-making. You will serve as the organization's strategic insights partner-leading advanced research programs, elevating customer understanding, and ensuring BD brings truly differentiated solutions to surgeons, clinicians, and healthcare systems around the world.

• Own and advance the Insights & Analytics agenda for key BD Surgery platforms, ensuring insights directly enable long-term growth and strategic success.
• Champion customer-centricity across the business unit by relentlessly bringing the voice of the customer and the external market into strategic conversations.
• Design and execute world-class primary and secondary research programs to uncover unmet needs, size opportunities, and guide product development.
• Develop clear, strategic opportunity frameworks rooted in customer, market, and clinical insight.
• Partner closely with Marketing, R&D, Business Development, and regional teams to build integrated learning plans aligned to key business issues.
• Translate insights into compelling recommendations that influence portfolio strategy, positioning, pricing, segmentation, messaging, and innovation roadmaps.
• Anticipate how technology shifts, competitive trends, healthcare economics, and stakeholder needs will shape future market opportunities.
• Provide proactive "market sensing" that informs long-term strategic planning.
• Communicate insights through clear, influential storytelling-leveraging dashboards, visualizations, and executive-level narratives to drive understanding and action.
• Ensure insights are socialized effectively across teams through presentations, reports, and strategic discussions.
• Stay up to date on leading-edge research approaches, methodologies, and tools.
• Elevate BD's insights capabilities and foster a culture of evidence-based decision-making.

You are passionate about turning data into strategic advantage, influencing senior leaders, and driving business impact. You have proven success influence cross functional partners and excellent communication skills. You can manage multiple concurrent projects and priorities and have a drive for continuous improvement. Required education and experience:

• Bachelor's degree required
• At least 6 years in Customer Insights, Marketing Research, or Strategic Analytics.
• Experience executing and synthesizing primary and secondary research and the ability to build integrated multi-method learning plans.
• Strong business judgment and the ability to apply research through a commercial lens.
• Deep command of Marketing Research methods (qualitative and quantitative), including experience with advanced analytics such as volumetric forecasting, Max Diff, TURF, and choice-based methods
• Must have Vendor management experience

Preferred qualifications:

• MBA or Master's degree
• Experience in medical devices, pharmaceuticals, or OTC
• Global research experience is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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