Cafe Manager

Potential Bonus Opportunities Available

Based on store volume, location, and experience

In compliance with Massachusetts state law.

Applicants must be 18 years or older

Lead the Team. Run the Café. Create the Experience.

Corner Market Café is seeking a hands-on leader who can bring people together, maintain strong operating standards, and create an environment where both employees and guests feel welcome.

The Café Operations Manager is responsible for the day-to-day performance of the café and plays a key role in building a dependable, engaged, and service-focused team.

This is an active leadership position for someone who enjoys coaching employees, solving problems, working alongside their team, and keeping operations moving during busy periods.

If you are energized by leadership, enjoy developing people, and take pride in running a successful operation, we want to hear from you.

Our full-time management team receives a comprehensive benefits package designed to support employees and their families.

• Health, Dental, and Vision Insurance
• Company Matching 401(k) Plan
• Flexible Spending Accounts
• Tuition Reimbursement
• Paid Time Off

The Café Operations Manager oversees the daily operation of an assigned Corner Market Café and reports directly to the District Manager.

The position requires a minimum commitment of 45 hours per week across six days
.

This manager is expected to be highly visible and involved in the café, leading from the front and setting the standard for customer service, food quality, cleanliness, speed, safety, and teamwork.

The manager will balance people leadership with operational responsibilities and will step into any area of the café when needed to support the team and maintain an efficient guest experience.

• Recruit, interview, train, and retain team members who provide excellent customer service
• Establish clear expectations and hold employees accountable to company standards
• Coach employees through performance, service, and operational opportunities
• Recognize team members and create an environment where employees feel valued and supported
• Build effective communication and teamwork throughout the café
• Lead by example through professionalism, urgency, reliability, and a positive attitude
• Address employee concerns and performance issues appropriately and in accordance with company policies
• Direct daily café activities to ensure efficient and consistent operations
• Manage employee scheduling, staffing levels, labor, and daily coverage
• Monitor inventory and ensure appropriate product availability
• Maintain standards for food preparation, product quality, cleanliness, and sanitation
• Follow and enforce food safety and workplace safety procedures
• Monitor cash handling and register procedures
• Identify opportunities to reduce waste, shrink, and other controllable expenses
• Complete required reports, administrative responsibilities, and operational documentation accurately and on time
• Ensure the café is properly prepared for opening, operating efficiently throughout the day, and closed according to company standards

• Create a friendly, welcoming atmosphere for every guest
• Maintain high standards for service, speed, accuracy, and product presentation
• Respond to customer concerns professionally and work toward appropriate solutions
• Support company promotions, sales programs, and other initiatives
• Encourage team members to deliver consistent and memorable guest experiences
• Participate in community and store engagement opportunities when applicable

This is not a desk-only management position. The Café Operations Manager is expected to actively support the operation by:

• Assisting at the register during busy periods
• Helping with food and…