Food & Beverage FOH Supervisor

WHO WE ARE

Level
99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level
99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leader board.

Alongside the games, Level
99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level
99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level
99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit  for more details.

The FOH Supervisor supports the front-of-house management team, collaborating with the Assistant General Manager and General Manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.

RESPONSIBILITIES

• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Contributes to daily logs and communication mechanisms for the restaurant
• Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Assists with beverage inventory
• Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information
• Always seeking to connect with guests, cultivate relationships, and create regulars
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Proactive, quick to react and display leadership with grace, maturity, and decisiveness
• Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest's health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Other duties, as assigned

POSITION REQUIREMENTS

• Previous experience in the hospitality industry
• Excellent verbal and written communication skills with strong attention to detail
• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude - leading by example
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation

OTHER DESIRABLE SKILLS & EXPERIENCE

• 3+ years' experience working in a high-volume, hospitality-oriented food & beverage business
• Relevant
  
  Education:
  
  B.S. in Hospitality Management, or other related degree
• Serv Safe, Allergen and Choke Saver Certifications

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and…