Senior Sales and Operations Specialist Mobile

Overview

Not everyone can be a specialist. It takes someone...well, special. Cox Communications is searching for a Senior Sales and Operations Specialist to work at our retail stores. This role focuses on inventory management, loss prevention, merchandising, and operational success, with emphasis on supply chain management and merchandising initiatives to keep Cox in-stock and efficient.

This job requires you to work some evenings, weekends, and holidays. You will report to the Store Manager and take guidance from the Assistant Store Manager. You may serve as Manager on Duty from time to time, opening/closing the store and coaching other sales reps. You will be the product knowledge and inventory expert for the store.

• Ensure inventory accuracy by performing activities such as inventory cycle counts, stock replenishment, and store audits
• Merchandise the store according to planogram and corporate guidelines
• Manage inventory including store-to-store transfers, returns and receiving
• Assist with special event execution including marketing support and inventory planning
• Assess escalated wireless issues and provide solutions for technical problems and questions
• Support post-purchase onboarding, device activation, and content transfers for wireless sales
• Coordinate in-store pickup for online orders and resolve related return/exchange issues
• Work with Supply Chain Management on order fulfillment and variance requests
• Stay current with new products and technologies by attending necessary trainings
• Guide accessory performance and sales
• Help meet store sales and retention targets
• Provide ongoing coaching to Solutions Specialists, serve as product knowledge expert, and be a resource to all store employees
• Open and close the store as needed to serve as manager on duty when senior staff are not on duty

• A competitive wage and top-notch bonus/incentive plans
• A pro-sales culture that recognizes the contributions of salespeople
• Excellent work-life balance, flexible time-off policies, and accommodating schedules
• Comprehensive healthcare benefits with multiple options for individuals and families
• Generous 401(k) retirement plans with company match
• Inclusive parental leave policies, fertility coverage, and adoption assistance
• Professional development and continuing education opportunities
• Access to financial wellness/planning resources

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

• Previous experience with store operational duties
• Experience selling Wireless/Mobile products highly preferred
• Fluency in Spanish, both written and spoken
• Leadership experience is ideal
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store to assist with troubleshooting and device activation
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Ability to lift 25-50 pounds to help manage stock room inventory

Compensation: Hourly pay rate is $23.27 - $34.90/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the candidate's experience. This role is eligible for an annual incentive/commission target of $13,080.00.

Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays per year, plus additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.