Event Coordinator, Retail

Position Overview

Store – PROV-WARWICK, RI – responsible for coordinating events such as kids birthday parties and craft classes, providing customer service, handling operational tasks, and maintaining store recovery and safety standards.

• Plan, coordinate, and facilitate events for guests of all ages, ensuring a fun and engaging experience.
• Demonstrate and instruct participants on craft projects and face‑painting activities.
• Implement party add‑ons such as goody bags, balloons, and other elements per company standards.
• Communicate event details with clients and store team, adjusting plans based on feedback.
• Complete administrative tasks: answering emails, making phone calls, and handling paperwork.
• Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Promote and enroll customers in Rewards programs and Private Label Credit Cards.
• Educate customers on Voice of Customer (VOC) surveys.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram tasks.
• Perform in‑stock optimization (SISO), AD set duties, and merchandise recovery and maintenance.
• Engage in shrink and safety programs and uphold Standard Operating Procedures (SOPs) and company policies.
• Cross‑train in Custom Framing sales and production.
• Participate in daily store cleanliness activities such as sweeping, vacuuming, dusting, and restroom maintenance.

• Energetic, enthusiastic, and capable of handling job stress.
• Excellent interpersonal skills with guests of all ages and co‑workers.
• Experience working with children and managing children’s events.
• Strong written, verbal, and non‑verbal communication skills.
• Good organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience (preferred).

• Ability to stand for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Total Base Pay Range for this Position: $16.00 – $18.80 per hour.

Health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and other benefits available to full‑time and part‑time team members.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In accordance with federal, state, and local laws, we provide reasonable accommodations for qualified applicants.

Applicants in the U.S. must satisfy all federal, state, and local legal requirements for the job.