Retail Merchandising Support Associate, Warwick Mall

Be part of an amazing story

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. It’s a narrative of innovation and tradition, inspiring stores and irresistible products, electrifying the Macy’s 4th of July Fireworks and welcoming the crowds to the Thanksgiving Day Parade. We’re part of memorable moments and milestones for countless customers and colleagues, and those stories make this a special place to work.

As a Merchandising Colleague, also known as a Front of House Colleague, you will develop expertise in Macy’s merchandise and services to create exceptional experiences for every customer. Your responsibilities include assisting with floor relocations, enhancing visual presentation, arranging and maintaining product displays, and ensuring up‑to‑date pricing and signage.

We’re looking for flexible team players who thrive in a fast‑paced environment, can switch between multiple tasks, and can work various shifts—including nights, weekends, and holidays. Full‑time colleagues are typically scheduled for 30 or more hours per week, while part‑time colleagues receive 12‑24 hours per week. Hours are dependent on business needs and colleague availability.

Join a team where work is rewarding and fun! We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match to invest in your future. You’ll enjoy paid time off and eight paid holidays, continuous learning, leadership development, and community engagement through Colleague Resource Groups and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

• Greet and connect with customers in a friendly, genuine way, showing appreciation for their visit.
• Recommend products by asking questions to identify customer needs and inspire purchases.
• Offer options and solutions to customers to complete the sale.
• Wrap‑up the customer’s shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy’s sales systems; use this knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Ensure accurate pricing and signage throughout the store by regularly using technology to update product prices, promotions, and information in accordance with company guidelines and policies.
• Work with other team members to achieve department goals and maintain a positive work environment.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Product Knowledge: Good understanding of the products you are selling and the ability to give expert guidance based on customer wants, features, and choices.

Sales: Ability to build relationships, achieve sales goals, and participate in pre‑selling and sales‑boosting events.

Technology: Utilize point‑of‑sale technology and applications to help sell and fulfill customer orders.

Continuous Learning: Self‑driven to keep up with product knowledge and trends, and stay current with all training through Macy’s educational resources.

Interpersonal

Skills:

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Collaboration: Partnership with the total team to drive sales and deliver the customer experience.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start new ventures, and adaptable to changing priorities; you can work autonomously but excel in team dynamics.
• You can handle electronic devices with no problem.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand…