Store Office Representative

Do you love working in retail AND an office setting? Working in our retail store office will give you a balance of face-to-face customer service and the opportunity to multitask in a high-volume store while assisting customers with varied administrative duties and delivering ultimate customer service.

This position is a full-time role that starts at $18-$20 per hour. The schedule varies and may include nights, holidays and weekends.

• Great Benefits – medical, dental, vision, employee discount and more!
• Unique Culture
• Flexible work schedule
• Fast paced environment – your days will fly by.
• Career growth – the possibilities are endless.
• The best of both worlds – work in an office position and in a retail environment to wow customers in person and over the phone.

At Jordan’s, we live the J‑Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference.

• We care… a lot – kindness and support are at the heart of everything we do.
• We do the right thing – integrity is non‑negotiable.
• We dare to think differently – innovation keeps us ahead of the game.
• We make work fun – yes, fun! Great energy fuels great work.

• Interact with customers in a courteous and professional manner, creating raving fans.
• Assisting sales consultants with finalizing sales orders, including payment transactions, delivery set up, etc.
• Triaging incoming phone calls.
• Contacting customers to resolve delivery and service issues and collaborating with various departments to assist in resolving any issues.
• Reconciling cash drawer at the end of a shift.

• Proficient computer skills and ability to learn new programs.
• Ability to interact with customers in a friendly and courteous manner.
• Excellent mathematical and organizational skills.
• Must be able to read and communicate effectively.
• 1-2 years of retail experience preferred but not required.

Pay Range: $18-$20 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.