Client Solutions Retention Representative; Cox Business

Job Compensation

Hourly pay rate: $19.13 - $28.65 per hour. Eligibility for annual incentive/commission target: $31,174.00.

Travel:
None.

Work shift:

Day. Flexible work option:
No remote option; must work at specified Cox location.

Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next‑gen cloud and connected technologies.

We’re on the hunt for a Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career.

• Answer customer disconnect calls and resolve issues, delivering creative solutions and attractive offers.
• Provide best‑in‑class billing call experience, assisting with billing‑related needs.
• Drive additional revenue by focusing on customer needs and exploring upsell opportunities.
• Make outbound calls to inform customers about referral programs, new products, enhanced packages or to renew, save or upgrade services.
• Reach out to customers nearing contract expiration (3–6 months out) to secure renewals and identify upsell opportunities.
• Negotiate pricing, products, promotions and terms with clients, performing calculations for fees, time periods, pro‑rations and competitive comparisons.
• Troubleshoot and resolve service, pricing or technical issues, ensuring customers feel heard and supported.
• Work with sales support to find best solutions and resolve installation or service challenges.
• Educate customers on how to maximize Cox Business products and services, including features, billing and charges.
• Manage sales orders with the sales support team; provide customer insights to marketing team to help shape future strategies.

You’re an empathetic listener with a knack for solving problems.

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.
• Proficiency with computers and common business software.

• Associate’s degree or technical certifications in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.

Competitive hourly pay plus incentive/commission opportunity.

• Health care benefits with multiple options for individuals and families.
• Comprehensive 401(k) retirement plans with company match.
• Inclusive parental leave policies, fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• Company culture with real‑life collaboration in the office three days a week.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.