Operations Manager

Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Warwick, RI location.

Auto Driveaway is a leading national provider of professional vehicle relocation services. We serve large corporate fleets, fleet management companies, upfitters, dealerships, and vehicle and truck OEMs with fast, safe, and reliable door-to-door service nationwide. Services include fleet shipping and fleet management, single vehicle door-to-door driveaway shipping, and short-term and reconditioning services across all asset types.

• Motivates a staff of professional drivers and office personnel.
• Evaluates condition of incoming and departing vehicles to identify defects and request approval for recommended services (Auto Detail, Preventative Maintenance and Body Repair).
• Tracks and manages all active vehicle services through a cloud-based ERP system.
• Manages, maintains and establishes relationships with vehicle service providers to achieve highest quality outcomes for services performed on client vehicles.
• Completes title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
• Evaluates incoming pickup and delivery requests and determines driver assignments.
• Analyzes client orders and available drivers, plans and executes within client needs and expectations.
• Maintains 100% updates of internal systems, ensuring customer communication.
• Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
• Communicates with personnel or customers regarding estimated time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction.
• Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
• Monitors and ensures performance of internal system that supports the dispatch function.
• Analyzes reports daily and identifies areas of improved efficiency.
• Implements driver assignments based on workforce availability scheduling parameters, researches and resolves open issues for customer service, develops action plans with drivers to reduce service failures.
• Develops action plans to correct deficiencies in service levels.
• Communicates with regional manager in formulating driver efficiency and work schedules.
• Ensures compliance with all FMCSR, state and local regulations regarding dispatch operations and communication.
• Assists with development of emergency contingency plans.
• Ensures all services are performed to client expectations.
• Ensures drivers maintain and submit receipts for all services performed.
• Supports corporate goals and objectives.
• Ensures all drivers are directed and managed within corporate personnel policies and procedures.
• Ensures proper security of company and customer assets.
• Performs all other related duties as assigned.
• Safely operates company and client vehicles as needed.

• Must be able to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, and read and comprehend information.
• Requires strong management, human relations and communication skills.
• Ideal candidate will possess strong logistic skill set.
• Possesses understanding of customer service delivery techniques and problem-solving methods.
• Must be able to travel 2-3 times a year for meetings.

Auto Driveaway maintains a smoke-free work environment in accordance with company policy and applicable law. Auto Driveaway participates in E-Verify to confirm employment eligibility.