Hotel Receptionist

We have anadditionalopening for a Hotel Receptionist to joinour,Accommodation Teamhereat Warwick Castle,the UK’s most exciting Castle!

Warwick Castle offers a variety of accommodation for our guests tochoosefrom.

There isthe Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We haveour exclusive suites hidden within the castles 14thcentury towers tothemagical Knights Village lodgesas well asglamping tents.

Reporting to the Hotel Duty Managers, youthe Hotel Receptionistwillassistthe team in ensuring the friendly and efficient services from arrival and departure of our guests.

In this Hotel Receptionist position, you willfindno two days are the same. From providing guests with information needed throughout their stay, to helping guests check in and check out,you’llbe trainedtohave good working knowledge of room types, facilities, and locations within the hotels.

Youwillbe on have to help with anyguestissues,managing potentialcomplaintseffectively, passing on any relevant information to the Hotel Duty  addition,youwillbetrained toassistintheunlikely eventofsiteevacuations and contact emergency services as and when required.

This is a Seasonal position, offering varied shift Patterns7am-3pm, 11am-7pm, 3pm-11pm, working a5dayweek which willincludeweekends and bank holidays.

• Excellent Customer Service and attention to detail

• Passion for the castle & guests

• Great organisational skills

• A friendly and welcoming personality

• Strong communicator

• Confident using computer systems

Alongside working witha great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disability or sexual orientation. Although we understand thatwe'llalways be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired

GBP £12.81/Hr.