Assistant General Merchandise Manager

To deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.

• General Merchandise Department Operations: Manage department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
• Replenishment & Inventory Procedures: Manage replenishment and inventory processes including ordering, receiving, invoicing, back stock, reclamation and returns, damages and reworks, and supply inventory preparation.
• Merchandising & Sales Floor Standards: Manage merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
• Adaptability: Adjust readily to different conditions, demonstrate flexibility, remain comfortable with change and transition.
• Coaching/Mentoring:
  Build people ability, recognize potential, provide resources, coaching, support; encourage risk-taking and learning from mistakes.
• Conflict Resolution:
  Facilitate resolution of conflict, understand viewpoints, balance priorities, gain agreement.
• Problem Solving:
  Define issues upfront, use critical thinking and logic to obtain answers.
• Safety/Quality Orientation:
  Emphasize high quality products and services, follow safety procedures.
• Building Relationships:
  Initiate, develop, foster relationships, treat others fairly, respectfully, sincerely, and empathize.
• Conscientiousness:
  Demonstrate responsible behavior, thoroughness, dependability, compliance with policies, attendance, dress code, safety, willingness to complete other duties.
• Customer Service/Hospitality:
  Understand delivering more than expected, remove barriers, follow SMILE Program guidelines.
• Integrity:
  Act in accordance with appropriate values, beliefs, and business ethics.
• Modeling Cultural Values:
  Act consistently with organization values, model high standards of behavior.
• Professionalism:
  Hold self accountable, "no excuses" approach, work in best interest of Harps.
• Showing Drive and Taking Action:
  Act on own initiative, handle problems with minimal guidance, make things happen quickly.

• Building Relationships
• Conscientiousness
• Customer Service/Hospitality
• Integrity
• Modeling Cultural Values
• Professionalism
• Showing Drive and Taking Action

• Customer Focus:
  Anticipate and recognize customer needs, exceed expectations, use customer information to improve products and services, continually strive to improve service.
• Respecting Others/Citizenship:
  Encourage teamwork, support, facilitate work, defend, cooperate, trust; high concern for rights, values, worth; treat fairly; empathy.
• Supporting Harps’ Mission Statement:
  Strive daily to exceed customers' expectations, support mission of best overall value, competitive prices, product quality, freshness, friendly service, cleanliness.

• High school diploma or G.E.D. equivalent.
• Previous experience in general merchandise preferred
• Ability to work a flexible schedule including evening, weekends and holidays as needed.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to manage effectively in a fast paced environment.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 60 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight. Squatting, kneeling and climbing may be required occasionally.
• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Stands and/or walks frequently throughout shift.
• Visually locates merchandise and other objects , as well as verifies information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
• May be exposed to cleaning solvents or other chemicals.
• May be exposed to latex, eggs, nuts, soy and wheat.
• Employment at Harps may be contingent upon completion and our evaluation of PEP survey, drug screen, employment reference check and criminal background check