Student Intern - Customer Service

The purpose of this internship is to provide on-the-job training and exposure to customer service in a public utility while supporting departmental projects that enhance service reliability, efficiency, and customer experience. The intern will gain practical skills, contribute to meaningful work, and develop a foundational understanding of how the utility serves the community and facilitates the District's mission and goals.

• Answer and route incoming calls at the switchboard.
• Serve as the first line of customer contact, handling confidential information and documentation.
• Perform cashiering duties.
• Sort and distribute customer correspondence.
• Process inter‑office and outgoing mail.
• Respond to customer inquiries via phone, email, and in person regarding utility services, billing, and account information.
• Support various District programs outreach, including distributing materials, attending, and preparing for community events.
• Review reports to ensure accurate utility account billing.
• Shadow customer service personnel to gain insight into utility operations and customer engagement.
• Assist with special projects, such as updating procedures/training manuals or creating customer education materials and FAQs.
• Support the evaluation of online forms to ensure clarity, functionality, and user experience.

• Provide data entry services using word processing, database, spreadsheet, or other PC software programs.
• Perform routine clerical duties such as typing, sorting, and filing assorted records, reports, correspondence, and other documents.
• Answer phones for various personnel in their absence.
• Scan, file, and organize digital and paper documents for District departments.
• Provide assistance and backup to the administrative department as needed.

• Provide clerical backup during absences.
• Perform other related duties as assigned.

• Receive and carry out work instructions.
• Understand written and/or verbal instructions.
• Perform repetitive work.
• Cooperate within the work group and with other departments.
• Apply math, reading, and writing skills relevant to job functions.
• Become knowledgeable of District record-keeping methods and procedures such as time sheets.
• Work without close supervision and make decisions compatible with prior instructions.
• Develop a working knowledge of safe work practices, accident prevention procedures, tools, and equipment related to job functions.
• Remain calm under pressure and be courteous at all times.
• Demonstrate a positive attitude, good work ethic, and promptness in arrival and task completion.

• Recent high school graduate or equivalent.
• Enrolled in a trade or post‑secondary education program, planning to attend school after the work period.
• Experience operating District (or similar) vehicles and equipment preferred.

• Pass a District physical examination and be able to perform essential job functions.
• Wear and utilize personal protective equipment as required.
• Be at least 18 years old.
• Have a valid driver’s license and a safe driving record.

• Indoor work may consist of extended periods of sitting or standing on a concrete floor.
• Work is generally performed in an office setting with extended periods of sitting.
• The job functions require working with persons who exhibit many types of personalities and behaviors.

• Lift and carry objects weighing up to 30 pounds.
• Operate equipment and vehicles as needed.
• Communicate with coworkers and customers in person, on cellular phones, and via email.