Sales Support Admin

Position: Sales Support Administrator / Order Entry Specialist

Location: Ridgefield, WA

Pay: $25-$28/hr DOE

Schedule: Monday – Friday | Full-Time

Our client is a well-established industrial equipment company that provides specialized products and service solutions throughout the Pacific Northwest. They have built their reputation on exceptional customer service, technical expertise, and long-term relationships with both customers and employees.

As a Sales Support Administrator, you will serve as a critical link between customers, sales, and service teams. This role combines order entry, customer support, documentation management, and administrative coordination. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where accuracy and responsiveness are essential.

• Process customer orders and maintain accurate order entry records
• Answer and direct incoming customer and vendor phone calls
• Support sales and service teams with administrative tasks and customer communication
• Maintain service records, job logs, fleet documentation, and department files
• Create, edit, and manage customer-facing documentation using Adobe Acrobat
• Assist with Operation & Maintenance Manuals and Start-Up & Training documentation
• Utilize ERP and sales systems to manage orders, customer information, and reporting
• Ensure accuracy and completeness of documentation and project records
• Provide backup support for both sales and service administrative functions

• $25-$28/hr DOE
• Full-time Monday-Friday schedule
• Stable, long-term career opportunity
• Supportive team environment
  
  Opportunity to grow within a respected industrial organization

• Previous experience in order entry, sales support, customer service, or administrative support
• Strong Adobe Acrobat skills with experience creating, editing, combining, and managing PDF documents
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong attention to detail and data entry accuracy
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Ability to work independently while supporting multiple departments
• Strong customer service mindset

• Experience working with industrial, manufacturing, mechanical, or technical products
• Familiarity with ERP systems such as P21, Salesforce, SAP Ariba, Citrix, or similar software
• Knowledge of pumps, motors, rotating equipment, or industrial equipment is a plus but not required

• Fully onsite position in Ridgefield, WA
• Collaborative office supporting sales, service, and operations teams
• Regular in-person attendance required