Patient Services Coordinator

Patient Services/RHC Coordinator - Full Time

This position requires a blend of professionalism, competence, friendliness, multitasking ability, strong interpersonal skills, and self-motivation. These qualities are essential for effectively managing the demands of the role and contributing to a positive work environment.

Essential Functions:

• Telephone Management:
  Answering calls professionally, assessing needs, and transferring calls as necessary.
• Receptionist/Clerical Duties:
  Performing general receptionist and clerical duties as needed.
• Patient Interaction:
  Greeting patients and visitors warmly, assisting them with their needs.
• Patient Registration:
  Registering patients for various services, updating insurance information, and obtaining necessary signatures.
• Insurance Verification:
  Verifying insurance coverage and obtaining pre-authorizations when required.
• Patient Discharge and Readmission:
  Handling the administrative aspects of patient discharge and readmission processes.
• General Office Coordinator:
  Assisting staff with various tasks like locating personnel, photocopying, faxing, and maintaining office supplies.
• Front Office Coordinator:
  Ensuring the front office is well-organized and accessible to all staff members.
• Mail Handling:
  Sorting and distributing mail to appropriate recipients.
• Petty Cash Management:
  Managing petty cash, including disbursing money, collecting receipts, and balancing accounts.
• Supporting HIM Department:
  Assisting the Health Information Management (HIM) department with tasks like scanning charts, preparing documents, and supplying forms to patients.
• Patient Survey Administration:
  Mailing patient satisfaction surveys, collecting and analyzing results.
• Resident Family List Maintenance:
  Updating lists of resident family members.
• Collaborating with the Billing Department:
  Providing support to the billing department as required.
• Team Management:
  Participating in the hiring process for front desk staff and training new hires.

Requirements:

Required:

• Minimum of high school diploma or GED
• Strong interpersonal skills
• High level of administrative experience and computer knowledge