Parts Counterperson

Job Description

Are you passionate about cars and love connecting with people? Omak Dodge, a trusted name in Omak, Washington, is looking for a friendly and knowledgeable Parts Counterperson to join our dedicated auto service team. We're more than just a dealership; we're a community hub where exceptional automotive care meets genuine customer service. You'll be the vital link between our valued customers and our skilled technicians, ensuring every vehicle receives the attention it deserves and every customer feels heard and cared for.

Imagine being the person who helps drivers keep their vehicles running smoothly and safely, turning potential headaches into seamless solutions. We pride ourselves on fostering a supportive and positive work environment where your contributions are recognized and appreciated. If you have a knack for problem‑solving, enjoy building relationships, and want to be part of a team that truly cares, we invite you to explore this exciting opportunity with us.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

An automotive parts counter person acts as the vital link between an auto dealership or repair shop and the customers needing components. They are responsible for identifying, ordering, selling, and managing vehicle parts and accessories while ensuring excellent customer service and operational efficiency.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Makes sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Ensures that all charge sales are signed by the customer.

A positive attitude and a genuine desire to help customers.

Ability to manage multiple tasks and prioritize effectively in a busy environment.

Previous experience as a Parts Counterperson or in a customer‑facing role within the automotive industry is highly preferred.

Proficiency in using dealership management systems (DMS, preferably CDK) and standard office software.

Exceptional communication and interpersonal skills, with a knack for explaining technical information clearly.

A valid driver's license.