Sales Support Coordinator

Location: Airway Heights

Job Type

Full-time

Description

The Sales Support Coordinator at Zak Designs coordinates sales activities in support of the Sales Team while delivering exceptional service to both internal and external customers. This role is responsible for developing and preparing sales support materials and tools, facilitating order processing and credit term requirements, entering and managing orders within the Apprise Business System, and ensuring orders are followed through to completion.

The position also serves as a key point of contact for customer inquiries, proactively communicating verbally and in writing, resolving issues efficiently and accurately, supporting meetings and team initiatives, and exercising sound independent judgment to ensure a positive customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following is an overview of the main duties for this position and is not all-inclusive of each task that may be performed in this role.

• Serves as the focal point of contact between the Sales Team, Marketing, Operations, International, and Accounting, to obtain the highest sales volume combined with the optimum level of customer service.
• Ensure all necessary actions between managers, sales representatives, and other departments with Zak Designs are conducted from start to finish with little or no supervision.
• Set up the requested product on the shelf for fit and images
• Ensures the timely shipment of sample requests from the Sales Team, Representatives, and Accounts.
• Support the creation of mocked-up products with the Studio, providing sales with either live samples or digital photos, depending on customer need.
• Works with Sales Directors and Credit Department to ensure proper disposition of returned/damaged merchandise.
• Develops spreadsheets, takes and inserts or emails photographed item images, creates pro-forma invoices,
• Prepares and/or double checks Item set up forms for the retailer
• Attends meetings and sends follow-up emails to the meeting attendees with action points noted
• Receives customer orders via email, phone, mail, vendor portals, and EDI. Reviews, enters, and books them into the Apprise business system. Ensure all customer requirements are addressed with each order, and pertinent information is communicated to Operations.
• Accesses vendor portals to invoice and supply shipping information as required for select customers.
• Resolves issues with orders (shortages, discontinued, case pack, minimum order amounts, product availability, pricing, etc.) to include coordinating with Sales, Credit, Operations, EDI, Forecasting, Customer, etc.
• Facilitates credit information, works with Operations to ensure timely shipment, and communicates order status as needed.
• Sets up and maintains "ship to" locations in the customer master file under appropriate "bill to", ensuring accuracy of information for address and demand class.
• Maintains customer-specific SKU number cross-references and case packs.
• Maintains customer requirement information for processing orders in the customer profile to facilitate efficient fulfillment of customer orders.
• Attaches "imaged" order files, correspondence, and other pertinent documentation to the Apprise order.
• Reviews Vendor Information Guides (VIGs) as they are updated to determine correct order processing requirements for each customer. Utilizes the VCF program for all customers affiliated with this program. Updates customer profile with appropriate information.
• Orders labels for specific customers' orders as required.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Associate degree (A.
  
  A.) or equivalent from a two-year college or technical school and/or six months to one-year of related experience and/or training; or equivalent combination of education and experience.
• Maintain exceptional organization by prioritizing tasks, managing multiple projects simultaneously, and ensuring all deadlines and deliverables are met with accuracy and efficiency.
• Ability to communicate both verbally and non-verbally with active listening and written communication skills.
• Ability to effectively interact in one-on-one and small group situations
• Demonstrate adaptability by effectively managing shifting priorities, embracing new challenges, and adjusting to changing business needs in a fast-paced environment.
• Ability to balance and prioritize projects in a manner that will allow for prompt completion of the task.
• Must be able to tactfully deal with various personalities throughout the company and deal effectively and professionally with internal and external customers.
• Required program applications include Microsoft Outlook (intermediate…