Analyst, Business Intelligence

Job Overview

Supports organizational decision-making by producing data insights and reports that inform digital product strategy, customer experience optimization, and app and web performance. Involves collecting, analyzing, and reporting on digital journey performance, digital interactions, feature usage, and key business metrics across dashboards and recurring analyses.

• Collect and analyze digital product, app, and web performance data to produce weekly, monthly, and quarterly analytical reports
• Report on digital journey performance, digital interactions, feature engagement, conversion, adoption, and other key product metrics
• Maintain baseline and BAU reporting of key digital metrics across dashboards, recurring reports, and analysis deliverables
• Synthesize digital behavior trends, product performance data, and customer interaction metrics to generate actionable insights for Digital Product and cross‑functional teams
• Conduct ongoing analysis of app and web journeys, features, and experiences to support digital product measurement and business intelligence activities
• Partner with stakeholders to define measurement needs, track feature performance, and evaluate the impact of digital product changes
• Respond to and fulfill ad hoc reporting and analysis requests from business stakeholders
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent. Required
• Acceptable areas of study include Business, Statistics, Economics, Marketing, Data Analytics, Information Systems, or related field. Preferred
• Prefer 2+ years' experience related to business intelligence, digital analytics, product analytics, or data analysis. Preferred
• Experience in conducting and communicating data‑driven analyses; proven experience with quantitative and qualitative analysis, dashboard reporting, and analytical storytelling.

• A/B Testing (Required)
• Ad Hoc Analysis (Required)
• Business Acumen (Required)
• Business Metrics (Required)
• Business Requirements Analysis (Required)
• Critical Thinking (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Mining (Required)
• Data Visualization (Required)
• SQL Databases (Required)
• Stakeholder Management (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Required. DOT regulated:
No. Safety Sensitive Position:
No.

$66,900 – $120,600

• Medical, dental, and vision insurance
• Flexible spending account and 401(k)
• Employee stock grants and employee stock purchase plan
• Paid time off and paid holidays (about 4 weeks for new full‑time employees)
• Parental and family leave
• Family building benefits
• Back‑up care, enhanced family support, childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability coverage
• Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance
• Mobile service and home internet discounts, pet insurance, commuter and transit programs

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact is not a means to apply for or inquire about a position and we are not able to respond to non‑accommodation related requests.