Sr Product Manager, Device Services

At T‑Mobile, employees receive a competitive base salary, annual stock grant, employee stock purchase plan, 401(k), and other financial coaching benefits.

This Sr Product Manager focuses on overseeing device‑related products enabled by systems such as financing, trade, early upgrade, and same‑day delivery. The role requires a high‑level understanding of platforms and systems, supporting partners to resolve product issues, build improvements, and identify performance concerns. By combining strategic vision, customer advocacy, technical collaboration, and operational leadership, the Sr Product Manager drives device‑related product solutions that deliver business success and enhance customer experiences.

• Own cross‑platform device service solutions, ensuring customer experience aligns with design; develop product vision, feature roadmaps, product requirements, and readiness for business support.
• Partner with business units, stakeholders, and leadership to identify opportunities for improving customer experience through analysis of quantitative and qualitative data, supporting innovation, root‑cause identification, and opportunity assessment.
• Conduct cost‑benefit and competitive analyses to aid decision‑making.
• Understand at a high level the system design of the product within T‑Mobile Platforms; routinely analyze key performance metrics, identify trends, and research anomalies in collaboration with IT Platform owners to resolve issues.
• Develop customer scenarios for testing in production to ensure that system releases maintain intended customer experiences and drive issues to closure.
• Translate requests from marketing, consumer, or business into product constructs that deliver the needed feature set to attain financial forecasts; scope, prioritize, and collaborate with architecture and development teams to manage technical debt, long‑term investments, and production defects.
• Review system designs, participate in developer reviews, execute change requests, and approve test strategy to ensure comprehensive quality assurance.
• Partner with marketing, consumer, and digital teams to ensure accurate marketing messaging, align training, and support digital journey bots.
• Lead the Product Portfolio and Demand Management team’s IT Capital Prioritization framework; provide updates to Director‑level and above, vet new projects, train the team on the Enterprise Prioritization process, and prepare the VP to advocate for projects.

• 7+ years of product management experience in an agile software product development environment; advanced understanding of customer experience. (Required)
• Bachelor’s Degree (required); computer science, engineering, business, or finance preferred, or equivalent experience.
• At least 18 years of age; legally authorized to work in the United States.

Travel required:

Yes

Base pay range: $121,600 – $219,400. Corporate bonus target: 20%.

Employees receive comprehensive benefits including medical, dental, vision, 401(k), employee stock grants, employee stock purchase plan, paid time off, holidays, parental and family leave, childcare subsidy, tuition assistance, and more.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.