Sr Product Manager - Onboarding & Access

About the Role

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. With business and technology transformation on the horizon, there has never been a better time to be part of BECU.

Target Pay Range: $ - $ annually. Full Pay Range: $ - $ annually. Compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Should an offer be made, we will consider individual qualifications. In addition to your salary, performance‑based incentives are available for the hired applicant, with targets varying by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

You will play a pivotal role in shaping how members first experience BECU‑owning and will deliver seamless, secure, and engaging onboarding journeys. As a product leader, you will translate strategy into execution, building capabilities such as authentication, enrollment, and early lifecycle engagement. You will partner closely with marketing, technology, and business teams to ensure a cohesive member experience from day one, directly influencing activation, engagement, and retention in the first 90 days.

We are seeking candidates located in Washington, Oregon, Idaho, California, Arizona, or Texas, with a strong preference for those in the Greater Seattle area. Team members based in Seattle typically work onsite at our Tukwila office on Tuesdays and Wednesdays. Candidates located outside the Seattle area should be prepared to travel to Tukwila, WA approximately once per month for two full working days onsite.

• Drive Onboarding Product Execution: Own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high‑impact capabilities across login, authentication, and enrollment journeys.
• Deliver Member-Centric Experiences: Design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members.
• Translate Strategy into Action: Partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
• Collaborate Across Teams: Work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
• Leverage Technology & Integrations: Guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
• Use Data to Drive Decisions: Define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
• Champion the Voice of the Member: Incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
• Lead Cross-Functional Execution: Align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
• Manage Product Lifecycle: Oversee the end‑to‑end product lifecycle – from ideation and research through design, development, launch, and optimization.
• Optimize Performance & Outcomes: Monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.

• The opportunity to own a critical, high‑visibility product area focused on first impressions and early member engagement.
• A chance to shape end‑to‑end onboarding experiences, from authentication to activation.
• Exposure to modern fintech capabilities, including open banking, digital wallets, and origination platforms.