Sr Channel Planning & Programs Manager | Labor Strategy

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This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence. You’ll serve as the operational engine for labor programs—owning delivery, connecting cross‑functional teams, and ensuring that no ball gets dropped.

You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross‑functional partners are engaged.

• You like being in the center of fast‑moving work
• You get things done without needing constant oversight
• You’re a natural organizer who builds structure that others can follow
• You lead through clarity, calm under pressure, and cross‑functional influence

• Run the day‑to‑day execution of labor‑related programs
• Own workback plans, risk tracking, and follow‑through—especially for initiatives with executive visibility
• Ensure stakeholders are clear on deliverables, timelines, and dependencies

• Apply WFM fundamentals to guide decisions and prioritize work, pressure‑test asks against headcount, earned hours, and forecast principles, and serve as a thought partner to the Retail Labor Strategy team

• Lead cross‑functional conversations without direct authority
• Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy
• Be the go‑to person who keeps projects moving, blockers cleared, and teams aligned

• Build lightweight, repeatable structures that make execution smoother and more predictable
• Drive field intake and labor‑related process documentation (e.g., SharePoint, RRP intake)
• Reduce one‑off work by scaling repeatable solutions

• High School Diploma/GED (Required)
• 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred)
• Retail/wireless sales/service experience a plus (Preferred)

• Strong project or program management skills—especially across distributed teams or functions (Preferred)
• Proven ability to juggle multiple initiatives without missing the details (Preferred)
• Comfort navigating ambiguity, shifting priorities, and fast decision‑making (Preferred)
• Strong written and verbal communication (Preferred)
• High accountability (Preferred)

• Data Analysis:
  Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required)
• Negotiation:
  Excellent influencing and negotiation skills (Required)
• Project Management:
  Strong project management, analysis, and execution skills—resulting in a track record of successful achievements. (Required)
• Problem Solving:
  Demonstrated use of innovative yet analytical approaches to problem solving. (Required)
• Software:
  Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Base Pay Range: $107,200 – $193,300
Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay…