Sales Coordinator

Location: Airway Heights

Job Title:

Sales Support Coordinator

Job Description

The Sales Support Coordinator coordinates sales activities in support of the Sales Team while delivering exceptional service to internal and external customers. This role develops and prepares sales support materials and tools, facilitates order processing and credit term requirements, manages orders within the business system from entry through completion, and ensures a smooth and accurate order flow. The coordinator serves as a key point of contact for customer inquiries, communicates proactively in writing and verbally, resolves issues efficiently and accurately, supports meetings and team initiatives, and exercises sound independent judgment to ensure a positive customer experience.

Responsibilities

+ Serve as the primary point of contact between Sales, Marketing, Operations, International, and Accounting to support strong sales performance and high levels of customer service.

+ Coordinate all necessary actions between managers, sales representatives, and other departments from start to finish with minimal supervision.

+ Set up requested products for fit checks and images to support customer presentations and internal reviews.

+ Ensure timely shipment of sample requests for the Sales Team, representatives, and accounts.

+ Support the creation of mocked-up products with the Studio, providing sales with live samples or digital photos based on customer needs.

+ Work with Sales Directors and the Credit Department to manage the disposition of returned or damaged merchandise.

+ Develop spreadsheets, capture and insert photographed item images, and create pro-forma invoices to support sales activities.

+ Prepare and double-check setup forms for retailers to ensure accuracy and completeness.

+ Attend meetings and send follow-up emails summarizing key action points and responsibilities.

+ Receive customer orders via email, phone, mail, vendor portals, and EDI, then review, enter, and book them into the business system while ensuring all customer requirements are addressed.

+ Communicate pertinent order information to Operations to support accurate and timely fulfillment.

+ Access vendor portals to invoice and provide shipping information as required for designated customers.

+ Resolve order-related issues such as shortages, discontinued items, case pack requirements, minimum order quantities, product availability, and pricing by coordinating with Sales, Credit, Operations, EDI, Forecasting, and customers.

+ Facilitate credit information, coordinate with Operations to ensure timely shipment, and communicate order status updates as needed.

+ Set up and maintain "ship to" locations in the customer master file under the appropriate "bill to," ensuring address and demand class accuracy.

+ Maintain customer-specific SKU number cross-references and case pack details to support accurate order processing.

+ Maintain customer requirement information in customer profiles to facilitate efficient and compliant order fulfillment.

+ Attach imaged order files, correspondence, and other relevant documentation to orders in the business system.

+ Review Vendor Information Guides (VIGs) as they are updated to determine correct order processing requirements for each customer and apply those requirements consistently.

+ Utilize the VCF program for all affiliated customers and update customer profiles with appropriate information.

+ Order labels for specific customer orders as required to meet customer and operational specifications.

Essential Skills

+ Associate degree (A.A.) or equivalent from a two-year college or technical school and/or six months to one year of related experience and/or training, or an equivalent combination of education and experience.

+ Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines with accuracy and efficiency.

+ Effective verbal and written communication skills, including active listening and clear, concise messaging.

+ Ability to interact effectively in one-on-one and small group situations with internal and external stakeholders.

+ Demonstrated adaptability in managing shifting priorities, embracing new challenges, and adjusting to changing business needs in a fast-paced environment.

+ Ability to balance and prioritize projects to ensure prompt completion of tasks.

+ Ability to work tactfully and professionally with a variety of personalities across the organization and with customers.

+ Proficiency in Microsoft Outlook at an intermediate level.

+ Proficiency in Microsoft Excel at an intermediate to advanced level.

+ Proficiency in Microsoft PowerPoint at an intermediate level.

+ Experience in customer service, sales support, order entry, order processing, administrative support, and use of Microsoft Office.

+ High attention to detail and accuracy in data entry, documentation, and order management.

Additional

Skills & Qualifications

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Experience with the specified business software is preferred.

+ Experience in…