Patient Account Rep II​/Cash Receivable Clerk -Per Diem

Position Summary

This job description defines the tasks and the responsibilities normally expected of the Patient Account Representative Cash Posting/Accounts Receivable/Billing Support, but it should be understood that it is not all inclusive and is subject to change by the Business Office Manager.

• Assist in preparing bank deposit according to policy and procedure.
• Responsible for monitoring and researching credit balances and setting up refunds on a weekly basis. Work with billers on credit balance accounts. All refunds must be authorized by the Business Office Supervisor.
• Record and post the daily Receivables and monitor the accounts that cash has been allocated to.
• Work with Remittance Advice to set up the contractual allowances as stated by the government payors and HMO contracts.
• Batch all cash and balance with daily cash deposits.
• Copy remittance advices and reports and give to the appropriate biller.
• Maintain records of accounts turned to the Credit Bureau.
• Maintain records of all bad debt accounts and report those to the Board and CFO to turn to the Collection Agency.
• Report direct payments to the collection agency on a weekly basis.
• Answer mail and telephone inquiries regarding patient accounts.
• Work with the patient in any way to help them understand their bill and/or insurance forms they receive.
• Demonstrates an awareness of self-responsibility and accountability for own practice.
• Prepares accounts for assignment to bad debt.
• Back up Data Processing Clerk as needed including keying charges, updating files, run bills, UB-92 and HFCA and do month end running of reports and verify for accuracy and completeness by the 5th of each month.
• Run data processing reports as needed.
• Submit stats to Business Office Supervisor as needed.
• Perform other duties as directed by the Business Office Supervisor while working in a spirit of cooperation to meet the objectives of MVH.
• The ability to accept supervision, direction and redirection.
• Initiative, flexibility and willingness to learn while maintaining a positive response to change; new/changing technologies implemented in the Business Office of MVH.
• Professional appropriate attire and appearance will be maintained in compliance with all Hospital policies.
• Careful and correct operation of all equipment will be practices at all times. Verbal communication skills:
  The ability to convey ideas and explain complexities of job duties verbally.
• Written communication skills:
  The ability to accurately convey meaning through preparation of written documents.
• Reliable attendance is required. All absences and late starts must be incompliance with the MVH Attendance and Reliability Policy.
• Strong interpersonal communication skills and the desire to work with others cooperatively to meet objectives of the Business Office.
• Demonstration of a knowledge of the job and the ability to problems solve without assistance for routine problem solving.
• Providing excellent customer service to internal and external customers at all times.
• Completing all duties to the highest standard of quality and in full compliance to Hospital and State Polies.
• Completing all duties in a safe manner in compliance with Hospital Policies.
• Self-initiative the ability to undertake and complete needed actions without being so instructed