Operations Lead - AI-Driven Service Delivery
Job in
Factoria, King County, Washington, USA
Listed on 2026-07-18
Listing for:
T-MOBILE USA, Inc.
Full Time
position Listed on 2026-07-18
Job specializations:
-
Business
Change Management, Operations Management, AI Business & Operations
Job Description & How to Apply Below
Location: Factoria
T-Mobile USA, Inc. is seeking a senior operations professional to lead strategic planning and execution within the Service Delivery organization. You will partner across sites to standardize processes and leverage data and AI-enabled tools to improve customer experience and operational effectiveness.
The role focuses on cross-functional collaboration, governance of metrics, and delivering servicing strategies for key products and services, while driving enterprise objectives and compliance.
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