Operations Manager

Operations Manager

The Operations Manager plays a critical role in overseeing daily transit operations and ensuring high-quality service delivery. This position is based in the greater Boston, MA area and supports Boston Public Schools. The Operations Manager is responsible for frontline operational performance, on‑time service delivery, employee supervision, and ensuring compliance with safety and service standards. This role also supports technology implementation, monitors service metrics, and works closely with leadership to drive operational excellence.

• Provide 24/7 management presence to frontline operations staff as a key member of the extended local leadership team.
• Monitor and evaluate daily operations activities and employee performance including missed runs, on‑time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations‑related functions.
• Ensure performance indicators meet or exceed client and corporate expectations, minimizing liquidated damages and correcting failures.
• Implement and support business‑critical operations technologies (VDS, Zonar, AVL, etc.) as a subject‑matter expert and recommend best application of the tools.
• Manage the location’s performance, make best‑practice recommendations, train on technology solutions, and facilitate implementation to improve service quality and financial performance.
• Coordinate dispatching, in‑service monitoring, and turn‑in activities involved in daily transit operations.
• Develop manpower requirements for Window and Yard Supervisors and assist with pattern revisions.
• Develop procedure manuals for Window, Yard Supervisors, and Drivers.
• Hold routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
• Complete necessary daily and/or weekly reports for company and client to ensure Service Quality.
• Track and maintain employee attendance, Zonar, and VDS systems.
• Recommend discipline and inform the Branch Manager of potential risks in the operation.
• Ensure staff are well trained, successful, and the company vision, values, and culture are understood, communicated, and promoted throughout operations.
• Maintain positive employee and labor relations, engaging frontline staff, acknowledging performance, providing coaching, promotion opportunities, and overall job satisfaction.
• Perform all other duties as assigned and assist with other areas based on location needs.

• High school diploma or equivalent.
• Skilled in customer service delivery, problem‑solving, and decision‑making.
• Excellent communication, negotiation, and influence skills, able to influence without authority.
• Prior transit or transportation experience.
• Dependable with strong time‑management, meeting deadlines, and multi‑tasking.
• Ability to work a flexible schedule, including early mornings or evenings.
• Minimum of three years of supervisory experience.
• Exceptional customer‑service skills with professional customer‑focused telephone manners.

• Work outside in varying temperature, weather, and humidity conditions.
• Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch.
• Withstand heavy traffic areas while performing duties, tolerate exposure to dust, vehicle fumes, and noise.
• Work shifts or a flexible schedule as needed.
• Long periods spent sitting, typing, or looking at a computer screen.
• Work environment combines indoors and outdoors.

• Competitive compensation package: $68,000–$84,000
• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 12 days (8 standard and 4 floating).
• Other standard benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short‑term disability, and voluntary long‑term disability.

• Be eligible to work in the United States without sponsoring work visas.
• Successfully pass a pre‑employment drug screen.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.