DSHS ESA CSO Operations Analyst

DSHS ESA CSO Operations Analyst

The Department of Social and Health Services (DSHS), Community Services Division (CSD) is seeking a CSO Operations Analyst also known as a Management Analyst 3 to work at the Colville CSO office.

In this role, you’ll be responsible for research, analysis, evaluation, and recommendations for the development and implementation of systems and processes which support the operation of the Tri-County Community Services Offices. This role provides CSO management with recommended courses of action regarding multidimensional problems including, but not limited to budget, staffing, facilities, equipment, vehicles, procurement issues, service delivery, safety protocol, and community outreach.

This role works under the direction of the Community Service Office Administrator and provides journey-level analyses to management, staff, and customers.

• Create detailed project plans, and identify tasks, owners, dependencies, stakeholders, and timelines with internal staff and community partners
• Work with committee leads to plan meeting agendas, task lists, and other committee documents including status reports
• Identify and explore additional outreach activities by gathering, compiling, and analyzing relevant data, including poverty, homelessness, and workforce development data
• Coordinate cross-committee activity, tasks, and deliverables
• Provide technical assistance related to CSD programs to communities and stakeholders on assigned projects
• Lead small to medium-sized projects impacting multiple programs/departments by coordinating with other divisions, management, staff, community partners, and stakeholders
• Assist management to identify and plan business process changes for short and long-term strategic goals
• Coordinate and oversee multiple aspects of day-to-day facility use
• Serve as direct liaison with the landlord, vendors, contractors, Regional Business Center, co-located divisions and agencies, and others regarding maintenance of facilities, grounds, and parking lot
• Develop and deliver business processes and procedures training to ensure staff complies with operational requirements such as mandatory Fire extinguishers, Basic Electrical, Narcan, Incident Reporting, and OSHA Training

• Ability to conduct presentations or training
• Ability to apply principles of change management
• Reasoning and complex problem solving
• Experience with LEAN Principals and tools
• Communicating effectively, both orally and in writing in ways that professionally and correctly represent the Local office and Division
• Utilizing data, technology, and research effectively to assess service delivery gaps
• Work effectively with program and operational stakeholders
• Perform under pressure, managing multiple tasks/projects efficiently and effectively apply time management skills, and be highly organized and detail-oriented

Professionals with a bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and three years of experience conducting research and analyzing policies, laws, and rules. Experience may substitute year for year of the required education.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam…