Audio​/Visual Banquet IT - Sun Mountain Lodge Winthrop, WA

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable and guest-focused Audio/Visual Banquet IT Support for Sun Mountain Lodge in Winthrop, WA.

Ensure a seamless execution of meetings, conferences, weddings, and events. This role is responsible for the setup, operation, and troubleshooting of audio/visual and basic IT equipment, while providing exceptional service to guests and event organizers. The ideal candidate is proactive, customer-focused, and comfortable working in a fast-paced hospitality environment.

• Set up, test, and operate audio/visual equipment for events, including microphones, speakers, projectors, screens, and video conferencing tools
• Provide on‑site technical support during events to ensure smooth operation and quick resolution of issues
• Coordinate with event planners, banquet staff, and clients to understand technical needs and deliver on expectations
• Troubleshoot A/V and basic network connectivity issues in a timely and professional manner
• Maintain and organize A/V equipment inventory, ensuring all items are in working order
• Perform routine equipment checks, maintenance, and updates
• Assist with event room setup as needed, including staging and cable management
• Ensure all equipment is set up safely and in compliance with lodge standards
• Provide clear instructions or demonstrations to guests using A/V equipment
• Support hybrid or virtual event needs, including video conferencing platforms

• Previous experience with audio/visual equipment, IT support, or event technology preferred
• Basic knowledge of networking, Wi‑Fi connectivity, and troubleshooting
• Strong problem‑solving skills and ability to think quickly under pressure
• Excellent communication and customer service skills
• Ability to work independently and collaboratively with multiple departments
• Flexible and adaptable to changing event needs and schedules

• Ability to lift and carry up to 50 lbs (A/V equipment)
• Ability to stand, walk, bend, and move for extended periods
• Ability to run and secure cables, climb ladders, and work in event spaces

Insurance:
Medical, dental, vision insurance available for full‑time employees and their families;
Short‑term and Long‑term Disability Insurance;
Supplemental Life Insurance; and Flexible Savings Account

Retirement:
After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off:
Vacation Time – 80 hours on your first 3 years of service;
Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day