Ancillary Souvenir Coordinator - Gorge Amphitheatre

WHO ARE WE?

The Gorge Amphitheatre is one of the most iconic outdoor music venues in the world. Located above the Columbia River in Central Washington, The Gorge hosts some of the largest concerts and festivals in North America, welcoming tens of thousands of fans each show day from across the region and around the globe.

Live Nation Entertainment operates The Gorge, the world’s leading live entertainment company. Live Nation brings together global leaders in live music, ticketing, and artist touring, producing tens of thousands of concerts and festivals each year for artists and fans worldwide. At The Gorge, that global scale meets a uniquely demanding local operation. Our events require coordination across venue operations, campgrounds, parking, guest services, safety teams, and production—all in a large, outdoor environment with long show days and high expectations.

Working at The Gorge means being part of a team that delivers world‑class live music experiences in one of the most breathtaking natural settings in the industry. Our staff play a direct role in keeping guests safe, informed, and welcomed—from the moment they arrive through the end of the night. As part of Live Nation’s Concerts Division, team members at The Gorge are connected to a larger network of venues and tours across the country.

Live Nation is proud to be a Great Place to Work® certified company and recognized by People Magazine as one of the “50 Companies That Care.” We are committed to fostering an inclusive, respectful, and high‑performance workplace where people can grow, contribute, and take pride in their work. Live music is what brings us together—but professionalism, accountability, and teamwork are what make The Gorge successful.

The Gorge Amphitheatre is looking for fun, energetic, and music‑loving people to fill this season’s job openings. This is a seasonal, hourly position. The job begins in March with training, and the concert season will conclude in October. Ancillary Crew Members play a key role in enhancing the guest experience by supporting all ancillary sales and operations at the venue. This includes assisting with products and services such as lawn chair rentals, Fast Lane, VIP Clubs, parking upgrades, and other guest amenities.

Crew members ensure guests have a smooth, friendly, and efficient experience from the moment they arrive until the end of the event. This position takes place in an outdoor live entertainment setting, with exposure to varying weather conditions. Ancillary Crew Members are expected to maintain a friendly and professional demeanor while working in a dynamic, guest‑facing environment.

• Greet guests in a friendly and professional manner while promoting venue amenities and upgrades
• Assist with the setup, operation, and breakdown of ancillary areas (merchandise hubs, upgrade locations, signage)
• Handle sales transactions accurately using point‑of‑sale systems or handheld devices
• Maintain accurate inventory counts of ancillary products before, during, and after events including non‑show days.
• Keep work areas organized, clean, and stocked throughout the event
• Communicate effectively with the Ancillary Manager, Supervisors, and other departments as needed
• Lead and support staff effectively avoiding miscommunication while making sure needs are being met (breaks are being taken timely, water/snacks dispensed)
• Provide excellent customer service by answering guest questions and resolving minor issues promptly
• Support signage setup and visibility to ensure clear guest communication
• Assist with end‑of‑shift reconciliations, equipment returns, and reporting as directed
• Follow all venue, company, and safety policies and procedures

• Strong customer service and communication skills
• Comfortable handling cash, credit, or mobile payment transactions
• Ability to work in a fast‑paced environment and remain professional under pressure
• Must be reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays
• Ability to lift to 25+ lbs. and stand for extended periods
• Prior experience in customer service, hospitality,…