Bank Teller

Overview

This position is full‑time; typical schedule is Monday through Friday 8:30 a.m. to 5:15 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully onsite in Freeland, Washington. The branch is a designated travel team branch. Travel primarily supports Skagit and Island counties; however, other surrounding counties may be required.

• Level I – $19.00 – $22.88 per hour
• Level II – $20.00 – $24.84 per hour

Depending on qualifications and experience, Bank Teller I or II may be considered.

• Builds and maintains strong relationships and provides exceptional customer service to internal and external customers.
• Performs routine paying/receiving duties and maintains an accurate cash drawer in accordance with assigned authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Actively participates in branch marketing and sales promotions.
• Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

• Level I – 6 months customer service experience – required.
• Level II – 1 year recent cash handling and customer service experience in the financial services industry – required.
• High school diploma or equivalent.
• Ability to operate standard office equipment, proficient computer skills, and ability to adapt to new technologies quickly.
• Computer software knowledge in DNA or Fiserv – preferred.
• Equivalent combination of education, experience, and training may be considered.
• Knowledge of state and federal banking laws and regulations.
• Understanding and compliance with internal policies, procedures, standards, and guidance.
• Detail‑oriented with strong organizational and problem‑solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills with understanding of debit and credit relationships and negotiable instruments.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak, and understand English well. Excellent written and oral communication skills. Bi‑lingual in Spanish preferred, but not required.
• Valid driver’s license, proof of insurance, and access to reliable transportation, or ability to access alternative transportation as needed for essential functions and training attendance.

• Climate‑controlled office environment.
• Requires regular attendance, punctuality, and adherence to an agreed schedule, with willingness to work a flexible and/or rotating schedule.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery or attempted robbery, fraud, security); receives detailed instruction to minimize risk.

• May involve constant use of computer screens, reading of reports, and sitting throughout the day.
• Operates a computer keyboard, multi‑line telephone, photocopier, scanner, facsimile machine, fine‑count cash and cash counter—requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Can stand or sit for extended periods during the shift.
• Can occasionally kneel, reach, bend, push, pull, and carry.
• Occasional lifting of 25–50 lbs or 5–10 lbs where needed.

As a full‑time team member, you receive a total rewards package including base salary, medical, dental, vision, life insurance, 401(k), community volunteer time, and generous paid time off. Full‑time team members receive a minimum of 10 paid vacation days annually, eight hours of paid sick leave per month, 11 paid holidays each calendar year, and an annual float day.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.