Member Service Representative

Job Location & Type

Colville, Washington, United States – Full Time

Start Date:

Immediate

Remote:
Yes

Telecommute:
Yes

Visa Sponsorship:
No

$18.00 – $24.30 hourly (Full-Time Non-Exempt), based on experience, education, and skill level.

• Medical, Dental & Vision Insurance for full‑time and reduced full‑time employees and families
• Telemedicine for part‑time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401(k) Retirement Savings – Employer contributions & matching upon eligibility
• Discretionary Annual Incentive Bonus (eligible criteria)
• Paid Time Off: 10 hours per month (prorated for reduced full‑time and part‑time)
• Paid Birthday Holiday
• Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

• Member Transactions
• Cash Drawer Balancing
• Consumer Loans Processing
• Home Loans Processing
• Account Posting
• Certificate of Deposit Management
• Money Market Management
• Share Account Management
• IRA Contribution Posting
• HSA Contribution Posting
• Service Selling
• Cross‑selling
• Referrals
• Product Knowledge
• Policy Adherence
• Regulatory Compliance

• Process member transactions while creating a positive member experience.
• Consistently balance checks and cash drawer.
• Receive consumer, home loans, and other payments; ensure accuracy when posting to the computer.
• Add basic accounts (certificates of deposit, money markets, and share accounts) to existing memberships.
• Post IRA and HSA contributions and withdrawals as needed.
• Promote, explain, issue, and cross‑sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts.
• Refer members to partners in the Mortgage Department and Horizon Retirement and Investment (HRI).
• Maintain comprehensive knowledge of all credit union products, services, and related policies, procedures, and regulations.

• High school diploma or GED.
• Six months of related experience and/or training, or an equivalent combination of education and experience.

Founded in Spokane, Washington in 1947, Horizon Credit Union built its foundation on community outreach and meaningful connections with members and neighbors. Over the years, it has expanded across Washington, Idaho, Montana, and eastern Oregon, maintaining a steady commitment to its communities and members.

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.