Customer Service Representative

Customer Service Representative

Wendle Motors in Spokane, WA is seeking a Customer Service Representative to join our friendly Service Team! In this role, you'll be the first point of contact for our customers, helping them with a warm smile, answering phone calls, scheduling appointments, and keeping things running smoothly. You'll quickly address any customer concerns, support our Service Manager, and handle a variety of tasks with a great attitude.

If you're enthusiastic, customer-focused, and ready to contribute to a positive team environment, we invite you to apply.

• Full‑time schedule:
  Monday - Friday, 9:00AM - 6:00PM.
• $19.00 - $20.00 per hour.
• Advancement opportunities.

• Answer incoming phone calls and direct them to the appropriate person.
• Engage with and talk to customers over the phone, via email, and/or online.
• Schedule appointments for customers requesting service.
• Manage and prioritize multiple tasks effectively to ensure smooth operations.
• Handle customer inquiries and provide accurate information about services offered.
• Maintain organized and up‑to‑date records of appointments and customer interactions.
• Maintain consistent communication with Service Advisors to ensure smooth coordination and timely client interactions.
• Provide accurate information to store personnel regarding client needs and expectations to help deliver the highest level of service.

• Superior phone skills with strong verbal and written communication abilities.
• Excellent multitasking and organizational skills, with attention to detail.
• Effective interpersonal skills for engaging with managers, coworkers, and customers.
• Strong customer service experience, with a sense of urgency and ability to remain calm under pressure.
• Proficiency in using computer systems, including scheduling software.
• Typing efficiency.
• Knowledge of automotive maintenance and repair services is a plus, but not required.
• Positive attitude and a commitment to providing exceptional customer service.
• Previous experience in the automotive industry is not required—we will teach you everything you need to know!

• Career Development
• Industry‑leading benefits that include:
  • Medical, Dental, and vision
  • Paid Time Off
  • Personal wellness program with an insurance premium discount
  • 401(k) Retirement Plan
  • Company Paid Employee Life Insurance
  • Voluntary Life Insurance for Employee, Spouse, and Children
  • Voluntary Short‑Term and Long‑Term Disability
• Discounts on service, parts, and more!
• Special employee pricing on vehicle purchases.
• Ticket giveaways to many sporting and entertainment events.
• Family‑owned and operated company since 1943.
• Strong culture that gives to the community.
• Lots of parties.

Wendle Motors is an equal opportunity employer with a drug‑free workplace. A pre‑employment criminal background check will be conducted on the chosen candidate prior to employment. Must be 18 years old.