Customer Banking Specialist - Dalwallinu (Full Time

• You're a passionate customer service professional
• We are enhancing the financial wellbeing for our customers
• Together we’re delivering outstanding customer experiences

• You're a passionate customer service professional
• We are enhancing the financial wellbeing for our customers
• Together we’re delivering outstanding customer experiences

• Monday and Tuesday:
  We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Wednesday, Thursday and Friday:
  Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

A passion for delivering outstanding customer service with every interaction

• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Aboriginal &/or Torres Strait Islander people encouraged to apply

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