Reservationist - Seven Bays Marina

Job Summary

The Reservations Agent must have the ability to make reservations, make outbound calls, email, and communicate with guests. Check customers in and out.

Compensation Amount: $18.00 USD hourly

• Manage call activity, email activity, and messaging activity.
• Effectively and respectfully communicate with customers verbally and through email or messaging.
• Develop a full working knowledge of the company brand.
• Respond to guest inquiries (through voice, and email) and assist in resolving customer complaints.
• Accurately post charges and refunds to reservations when necessary.
• Perform department opening and/or closing procedures.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

• High School Diploma. Minimum of at least 18 years of age.
• Some job-related experience preferred.
• Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
• Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
• Excellent interpersonal, administrative, telephone and other communication skills.
• Strong customer service abilities. Actively looks for ways to assist customers and coworkers.