Senior Guest Services Representative

About the Position

This position is Non-appropriated Fund (NAF) and will be assigned to the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. The purpose of this position is to support the front desk/office operation for Lodging. This is a Regular Part-time position; guaranteed 20 hours per week. Employees are eligible for Air Force NAF benefits. Must meet appropriate minimum age requirements for working with and/or serving alcoholic beverages.

Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/01/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

• Utilizing automated systems and computer software (i.e., hotel property management system or equivalent)
• providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility
• performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.)
• Previous experience leading the work of others is highly desirable.