Public Safety Telecommunicator LATERAL

Public Safety Telecommunicator Trainee

Kitsap 911 in beautiful Bremerton, WA is searching for Public Safety Telecommunicator Trainees. This position is the first step to becoming a 911 Dispatcher. Our high-performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PSERS retirement, and more!

Under the direction of the assigned supervisor, the Public Safety Telecommunicator Trainees learn to perform telecommunications work at Kitsap 911 facility in Bremerton, Washington. Public Safety Telecommunicators learn about reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Training time occurs in both the classroom and on the dispatch floor.

Kitsap 911 is a critical-need 24/7 public safety agency that operates in all weather and emergency conditions. Kitsap 911 values our community's diversity and strives to reflect that diversity within our staff.

Kitsap 911 is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, HIV status, the presence of any sensory, mental or physical disability, or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring reasonable accommodation in the application process or requiring any information in an alternative format may contact Human Resources at  directly or utilize the Washington Relay Service at

Responsibilities include studying standard operations procedures and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures. Telecommunicators must communicate effectively in person, over the phone, and in writing. They must focus on the emergency at hand despite distractions and interruptions. They must quickly make accurate decisions affecting life and/or property. Telecommunicators must run license plate numbers and names as requested by officers.

They must understand and follow verbal and written instructions. They must answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority. They must listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner.

They must learn to operate computer aided dispatch system (CAD). They must maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County. They must operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. They must handle off duty call-up and multiple responses.

They must respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/NCIC system. They must answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information. They must record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time.

They must assign emergency response priority by determining whether immediate response could save lives or prevent crimes. They must route calls for assistance to the correct Dispatcher or appropriate agency. They must operate emergency TDD for hearing-impaired caller. They must appear promptly for work as scheduled. They must develop effective working relationships with peers, other staff, and user agencies. They must be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines.

They must work a variety of rotating shifts. Kitsap 911 has day shifts, swing shifts, graveyard shifts and other variations that include irregular hours, weekends, holidays and mandatory overtime.