Payroll Advisor

Payroll Advisor (Contract/Full Time/4-6 Months)

Base pay range: $38.50/hr - $40.50/hr

The Advisor, Payroll will be accountable to ensure an accurate and timely payroll is issued for over 1,700 employees in multiple states and overseas. This role is critical to manage the technical administration of our timekeeping system to ensure optimal user experience. The Advisor, Payroll will assess and optimize workflow to meet the needs of the payroll rules set forth by the agency’s labor and reporting policy, employment handbook, and other related policies and maximize technical efficiencies while keeping data secure.

This role will also be responsible for providing customer service and answering payroll-related questions from staff.

The Advisor, Payroll will liaise with People and Culture as well as Accounting to ensure accurate reporting and representation of data in the payroll system and general ledger. The Advisor, Payroll will coordinate and manage the entire payroll function and identify opportunities for automation of payroll processes including but not limited to timesheets, report generation, error, and exception reporting.

* Not inclusive of all role responsibilities. May be subject to change

• Administer user profiles, user access groups, and security profiles in Tenrox timekeeping system.
• Engage with vendor to resolve production issues within Tenrox.
• First point of escalation on all troubleshooting issues related to Tenrox timekeeping.
• Manage timesheet templates and timesheet template set‑ups to comply with state regulations and business requirements.
• State wage and hour laws/regulations.
• State PTO accrual and use or lose policy updates.
• New timesheet state templates to meet business needs.
• Process year‑end system maintenance in Tenrox timekeeping system, including PTO resets/rollovers.
• Manage payroll calendar for agency distribution and payroll schedule within UKG Pro system.

• Processes the payroll, payroll tax and wage garnishments, and the related transactions for bi‑weekly payroll for all entities including providing payroll support to employees while maintaining confidentiality and discretion.
• Ensures the accurate and timely processing of timesheets for labor reporting and payroll for all staff including but not limited to: audit payroll prior to processing, manual checks, one‑time payments, garnishments, taxes, and direct deposits.
• Works in collaboration with People and Culture on benefits and other deductions.
• Supports accounting with closing activities related to staffing costs including month‑end, year‑end close, providing supporting documentation as required for audits and agency tax returns including worker’s compensation audit, and paying related insurance premiums.
• Produces relevant payroll‑related reporting, including timecard completion and follow up.
• Provides excellent customer services to all employees and prioritizes and supports the payroll team with the Payroll Help Desk tickets system including tracking metrics, researching, and resolving outstanding issues.
• Manages the payroll task list for each payroll.
• Plans for the year‑end activities related to timekeeping and provides the payroll department input into the Finance year‑end notifications for timesheets and cut‑off dates.
• Organizes and delivers recurring training to employees and timesheet coordinators on the use of the system as well as finance staff to access data for analysis.
• Reviews and approves the prepared bi‑weekly wire transfers for overseas staff.
• Reviews and approves manual ACH requests for staff on an as needed basis.
• Performs follow‑up on checks not cleared within 180 days, direct deposits,…