Administrative Assistant - Supervisor

Position Description

This hybrid position supervises a team of administrative assistants in addition to performing a variety of general administrative tasks in support of the day-to-day operations for federal staff in a government agency. The Supervisor works with federal staff to optimize and manage team performance and deliverables, performs quality control, and fosters a collaborative environment to empower and support administrative staff.

• Prepare reports, correspondence, and financial documentation; manage scheduling, travel, and records.
• Serve as point of contact for internal and external stakeholders and assist with special projects.
• Process invoices and purchase requisitions; compile data for program and financial reports.
• Draft, edit, and distribute internal and external communications.
• Other duties as assigned.

• Act as mentor and provide training and technical assistance to Administrative Assistants as needed.
• Monitor and support the progress of individual team members on an ongoing basis to ensure that the team is supported and meeting all expectations and timelines.
• Provide updates and new guidance to the team as needed per division requirements.
• Provide technical assistance to team members as needed.
• Provide training for new staff on all elements of the division’s programming and GDIT processes.
• Monitor program areas being supported by GDIT staff and provide suggestions on process improvement when applicable.
• Provide oversight of the quality of work and deliverables to the customer.
• Monitor staff performance, providing additional training and feedback as needed.
• Complete Performance Improvement Plans (PIPs) as necessary.
• Complete annual performance evaluations and monitor staff’s progress towards annual goals.
• Review monthly reports; approve and submit consolidated reports as needed.
• Review and approve timecards, leave requests, and expense reports as applicable.
• Support PMO with recruitment efforts including conducting interviews.
• Develop and maintain training materials, job aids, and SOPs to support the team’s performance.
• Serve as primary point of contact for stakeholder questions, requests, and concerns related to administrative assistant team.

• Requires a BA/BS in a related discipline with at least 5 years of related experience and at least 1 year of demonstrated leadership/supervisory experience.
• Experience with drafting, maintaining and implementing Standard Operating Procedures (SOPs).
• Demonstrated experience preparing reports, correspondence, and financial documentation; managing scheduling, travel, and records.
• Strong organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Experience coordinating with various internal and external stakeholders.
• Experience with or ability to process invoices and purchase requisitions.
• Experience working with immigrants, refugees, and/or underserved populations is preferred.
• Bilingual (Spanish/English) language skills preferred.

• This position requires an existing Public Trust or the ability to obtain one.
• This role and associated duties will be performed on site at a government facility located in Washington, DC.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.
• Support:
  An internal mobility team focused on helping you achieve your career goals.
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off.
• Flexibility:
  Full-flex work week to own your priorities at work and at home.
• Community:
  Award-winning culture of innovation and a military-friendly workplace.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans