Receptionist, Administrative​/Clerical

Job Title:
Receptionist

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross‑trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top‑tier customer experience.

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

• Serve as the primary reception/concierge point of contact, answering all calls and correspondence and delivering an exceptional customer service experience to employees, clients, vendors, and visitors.
• Manage the front desk, reception area, and conference center to ensure a polished, organized, and welcoming environment.
• Greet, register, and announce visitors; ensure NDA compliance and coordinate building access using the Kastle system.
• Issue and manage temporary badges, access cards, parking passes, and maintain accurate Kastle key and access inventories.
• Schedule and manage conference rooms, perform meeting and event set‑ups and breakdowns, and coordinate catering and logistics.
• Partner with IT/AV teams to ensure seamless meeting coverage and assist with basic conference room technology support.
• Provide light facilities and hospitality support, including assisting with troubleshooting tickets, ordering and stocking supplies, and maintaining kitchen and service areas.
• Receive, track, and distribute mail and packages; cross‑train with Mail Services to support sorting and distribution as needed.
• Monitor office supplies, guest services equipment, and office presentation; submit service requests and coordinate with Facilities and building management.
• Maintain professionalism, discretion, and composure when handling sensitive or confidential information, and proactively support special projects as needed.

• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent communication skills
• Expert in customer service skills, professional attitude, and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Strong attention to detail
• Strong aptitude in effectively managing time and on‑going tasks
• Results‑oriented
• Works well with people both internal (SPS) and external (assigned client)
• Fast learner
• Good at following instructions and handling change and/or adverse situations in customer service environments

• High School Diploma (or equivalent) required.
• 1‑3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal English communication skills.
• A strong task‑driven personality driven by customer satisfaction.
• Ability to multi‑task and prioritize tasks, assignments, and customer needs. Current knowledge or ability to learn computer‑based systems required for functions of position such as:
  Multi‑phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended…