Workplace Tech Coordinator - Washington, D.C.

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• First point of contact for visiting employees. Follow security protocols and issue visitor passes.
• Coordinate and execute workplace services including mail, office supply services, daily walks and office checks to ensure: clean & tidy office space; adequate office supplies.
• Respond to employee requests via Jira ticketing system. Acknowledge inquiries or complaints, and provide solutions in a professional customer service-driven manner. Manage janitorial or maintenance work orders as needed.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Also may involve registering and welcoming guests.
• Manage rooms, all-hands areas, and other bookable spaces, helping troubleshoot any schedule clashes or booking of event space for team and employee needs.
• Be proactive in managing deliveries and contractors coming on site. Coordinate with vendors who supply services or goods to the workplace. This includes snack and catering vendors as well as deliveries/shipping/receiving.
• You will support the Workplace Manager in cultivating a positive office culture and incorporating our core values. Collaborate and/or plan and execute company-sponsored events, manage in-office programs (e.g. gym registration), and foster a safe, fun, and inclusive work environment.
• Onboarding Support:
  Set up employee desks for new joiners, conduct building tours.
• Be familiar with the physical security operations in the office and the building and maintain a close liaison with the key stakeholders.
• Coordinate with the security team when there are events, visitors, during an incident and when any works are being planned.
• Collaborate with the Workplace Manager and Security Team during fire and evacuation exercises.