Event Sales Services Coordinator

Overview

The events coordinator is the primary source in the production and distribution of all departmental and client paperwork. He or she will represent the department both within the hotel and to clients in a professional and results-oriented manner on the phone, by email and all other means of communication. The events coordinator is responsible for providing support and assistance to other team members and hotel associates as the need arises, and will assist in creating new ideas and systems that, eliminate defects and increase productivity and revenue.

• Completes all departmental administrative work in a timely and accurate fashion, based upon deadlines set.
• Maintains awareness of all details for Events in order to assist team and expedite information to all hotel departments.
• Assists team in preparing correspondence, memos, BEOs, resumes, thank you letters, introduction letters, proposals and any other required documents.
• Prepare Turnovers Packets and return to Managers.
• Distributes all correspondence, BEOs, resumes and appropriate forms.
• Answers telephone calls when managers are unavailable, taking messages and when appropriate, offering knowledgeable assistance to clients and guests
• Assists managers in routing meeting specification changes.
• Send Daily and Weekly Reports.
• Attend Pick-Up and Resume Meetings.
• Assists all internal and external clients with any requirements and assistance as needed so that the hotel is always represented in a successful and service oriented manner.
• Assists the other Administrative Assistants with assigned administrative duties which include:
  • Prepare Tasting Menus
  • Prepare Amenity Cards
  • Reader board
  • Guarantee Sheet
  • Change Log
  • Resume Reminder
  • BEO Reminder
  • Resume Packet
  • BEO Filing
  • BEO Packet
  • BEO Distribution
• Performs any additional projects or duties assigned by the DOCS/CSM/EMM.
• Follow hotel-grooming standards as outlined by Human Resources.
• Provide support for this position with timely arrival and departure and consistent attendance. Excessive tardiness or absence will be handled according to guidelines set by Human Resources.
• Support the hotel’s ongoing service and standards and philosophy

• Proven ability to plan and organize events effectively, with an acute sense of detail & creativity
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Understanding of computers and applications with a strong working knowledge of MS Word, Outlook, Excel and Opera
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Excellent interpersonal and communication skills, both written and verbal
• Service oriented manner both personally with external and internal clients as well as on the phone and email
• College degree in a related field preferred
• Previous hospitality experience is an asset

• Ability to lift, carry, push, and pull up to 20 pounds
• Standing/sitting for long periods of time

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.