Operations & Engagement Coordinator

To apply, please send resume and cover letter, including salary requirements, to membership, and indicate “Operations & Engagement Coordinator” in the subject line. Applicants not indicating specific salary requirements for the role will not be considered.

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The Operations & Engagement Coordinator provides support for a boutique health policy consulting firm, with an emphasis on providing policy, business strategy, and engagement solutions to clients including some of the country’s top health plans, provider organizations, industry coalitions, and innovators. The Operations & Engagement Coordinator will specifically support daily one of the firms’ partner clients, the National Partnership for Healthcare and Hospice Innovation (NPHI), the national organization representing not-for-profit hospice programs across the nation supports.

The Operations & Engagement Coordinator directly supports NPHI’s senior leadership team and other leaders as directed. The ability to multitask, stay organized and thrive in a fast-paced work environment are core requirements of the position. This position is full‑time and reports to the NPHI Vice President of Member Engagement & Programs. The NPHI office is located in Washington, D.C., and the position can be primarily remote with approval and strong results.

The role includes occasional travel.

$60,000 - $65,000 (annual base salary). Final compensation will be commensurate with education and experience. We offer a flexible work environment and competitive benefits package, including health insurance, paid time off, and retirement options.

• Manage complex calendars and priorities; anticipate needs, sequence meetings
• Coordinate multi‑party meetings (internal/external): schedule & confirm
• Produce key logistics for member collaboratives, work groups, and special events (agenda templates, timelines, briefing packets, minutes)
• Track action items and follow‑ups to closure; maintain clean documentation and version control
• Maintain member rosters, distribution lists, and simple status trackers; produce clean summaries and engagement updates
• Maintain organized digital files and shared drives; uphold confidentiality and standard process
• Maintain member database across various platforms; follow up with members in a timely, professional manner
• Use Outlook/Zoom and Microsoft 365/Google Workspace; create/update concise standard operating procedures and checklists for recurring processes (meeting production, materials prep, invite management)
• Execute short, well‑scoped projects for leaders and colleagues; surface risks early and propose practical solutions
• As needed coverage of phones and mail
• Make travel arrangements, including booking flights and making hotel reservations.
• Support membership management, including updating member rosters, confidentiality agreements, and member tracking
• Manage tasks related to the NPHI Innovation Lab, Education, Annual Summit and other related meetings including support for special projects, as assigned
• Other duties as assigned

• Bachelor’s degree and 2‑3+ years of executive support, program coordination, or operations experience (association, health policy, healthcare, nonprofit, or consulting preferred).
• Advanced proficiency with Outlook, Word, PowerPoint, Excel, and Zoom; strong document hygiene and version control.
• Excellent writing, proofing, and interpersonal communication skills; demonstrated discretion with sensitive information.
• Proven meeting production skills: agenda templating (with Staff Liaison partnership), materials prep, note taking, and follow‑through.
• Ability to work on‑site as needed and support occasional in‑person meetings/events.
• Strong organization and planning skills
• Very detail oriented
• Self‑managed to use initiative and time management to prioritize work and deliver results.
• Ability to properly handle confidential and sensitive matters in person, over the phone and in writing.
• Strong interpersonal and relationship‑building skills.
• Excellent organizational skills with the ability to multi‑task and prioritize tight…