Global Operations Coordinator

Position Summary

The Operational Transformation Coordinator is responsible for supporting the Chief Operating Officer (COO) to drive organizational change through a refresh of organization-wide operational, information, and accountability systems. Reporting directly to the COO, the coordinator will gather and synthesize information on processes and procedures, implement and maintain new information sharing tools, coordinate with colleagues across all Anera country offices to create and implement new standard operating procedures, and provide core administrative support.

This position requires regular internal collaboration with staff and managers of all levels and in multiple countries. At times it will include reaching out to external stakeholders or vendors to gather information on best practices or available solutions.

The ideal candidate will demonstrate an analytical mind, strong problem solving skills, a desire to learn, and a belief that organized information and communication leads to better decision making and outcomes. This role is ideal for early career individuals seeking hands-on experience in organizational change management.

Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs exclusively focused in the Middle East’s Levant region since 1968. Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development.

Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most. That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

• Collaborate with colleagues to understand and document processes and procedures across a range of organizational functions.
• With guidance, design and maintain tracking tools or information portals with an eye to internal transparency
• Conduct research on best practices, trends, available systems, and vendor evaluations.
• Gather, consolidate and organize data and metrics and generate reports as required.

• Coordinate task teams of Anera staff across multiple offices to ensure information is thoroughly collected and that relevant staff in each country office have reviewed all new policies or procedures.
• Coordinate with departments to ensure accurate records and assist in compliance with organizational policies.
• May, with guidance, provide initial drafts or proposed revisions of standard operating documents or policies.
• Consult regularly with IT, travel, HR, and other operational staff.

• Support scheduling and other routine administrative tasks for the COO.
• Assist with organization-wide file structure and information sharing.
• Test and update new administrative processes.
• Other duties as assigned.

• 1-4 years of work experience in an office/campaign environment.
• Bachelor’s Degree (or associate s degree and equivalent years of relevant experience)
• Proficiency in basic office software packages (Google Workspace, Microsoft Office, etc).
• Demonstrated experience with spreadsheets (eg: Excel/Google Sheets), information management applications (Eg: Sharepoint/Google Sites), office administration, and/or record keeping.
• Strong written and verbal communication.
• Demonstrated Ability to prioritize and deliver on short-term tasks and medium-term projects in a fast-paced, high-urgency environment.
• Willingness to learn new skills and tools.

• Familiarity with international development and humanitarian work, Arabic language, or organizational change processes.
• Experience creating, updating, or implementing standard operating procedures/ organizational processes.
• Ability to focus on operational tasks affected by high-profile…