Conference and Administrative Support Specialist (Part-Time​/On-Call

Conference and Administrative Support Specialist (Part-Time/On-Call)

About the Organization BETAH is a certified small business that focuses on projects and partners addressing issues of social equity, sustainable communities, and healthy populations. As a team of diversely talented professionals, we make a difference every day-for our clients, for the citizens they serve, and for the communities in which we live.

At BETAH, we approach our work with passion, creativity, and resolve. Client confidence and satisfaction are the measures of our success. BETAH is comprised of experts from a variety of fields-including communications, marketing, management, event planning, and technology. We unite diverse talents into a shared commitment to excellence.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

The Conference and Administrative Support Specialist provides part-time, on-call support for a variety of federal government contracts in a hybrid work environment. This role combines conference and meeting coordination with administrative support to assist executive-level staff and internal and external stakeholders. Responsibilities include coordinating logistics for meetings and events, providing customer service, maintaining schedules and documentation, and supporting day-to-day administrative operations.

The ideal candidate demonstrates professionalism, discretion, flexibility, and exceptional organizational and communication skills while delivering responsive, high-quality support in both conference and administrative functions.

This is an on-call, as needed role, requiring a flexible schedule and availability to work both remotely and on-site in Washington, D.C.

Conference Support (50%):

• Plan, coordinate, and execute in-person, virtual, and hybrid conferences, meetings, workshops, and training events for government clients, ensuring compliance with contract requirements, agency policies, and established timelines.
• Coordinate event logistics, including venue selection, meeting space setup, audiovisual support, virtual meeting platforms, registration, travel coordination, security access, and on-site event support.
• Develop and maintain detailed conference project plans, event schedules, attendee rosters, agendas, briefing materials, and after-action documentation while serving as the primary point of contact for government stakeholders, vendors, and participants.
• Provide on-site conference support by overseeing registration, coordinating speakers and presenters, resolving logistical issues, ensuring smooth event execution, and preparing post-event reports, participant evaluations, and recommendations for continuous process improvement.

Customer Service and Operations Support (25%):

• Serve as point of contact for incoming service requests via email, phone, and in-person interactions.
• Coordinate and process customer service requests, ensuring accurate documentation and timely resolution.
• Manage and update electronic databases to track service requests and workflow.
• Collaborate with internal service providers to deliver customer support solutions efficiently.
• Maintain the Customer Support inbox and phone line, providing timely and professional responses.
• Develop and maintain tracking tools, spreadsheets, and reports to support service metrics and workflow efficiency

Administrative and Executive Support (25%):

• Provide administrative support to senior-level officials, including scheduling, meeting logistics, and…