Patient Service Coordinator - Journey Project

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them.

Our more than 30 programs throughout the district provide comprehensive services that lead to mental and physical health, continued sobriety, job training, living-wage employment, and affordable housing. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

The Patient Service Coordinator supports the daily front desk and administrative operations of Behavioral Health Services at the Conway Center. This role greets and registers clients, directs individuals to the appropriate services, answers and routes incoming phone calls, maintains provider schedules, and completes insurance verification. The Patient Service Coordinator helps ensure an organized, welcoming, and efficient experience for clients while supporting the operational needs of the clinical team.

We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.87 to $21.05 and may be commensurate with experience.

This position is grant-funded for a period of 1 year. The position will end after 1 year unless additional grant funding is secured.

Monday - Friday, 8:00 am - 4:30 pm (40 hours per week). Hybrid

Schedule:

Monday & Friday (Telework);
In-Office on Tuesday, Wednesday, & Thursday

HS/GED; 1-3 yrs administrative experience in a Primary Care or Acute Care office

HS/GED; 3+ years administrative experience in a Primary Care or Acute Care office; experience working with electronic health records

Basic Life Support [CPR & AED] Provider

• Greet clients and visitors, identify their needs, and provide information and initial direction.
• Provide a positive initial customer service experience to all clients and visitors to SOME.
• Check in all walk-in and appointment clients and complete the registration process. Obtain updated annual registration packets.
• Collect demographic and health insurance information and complete data entry within established timelines.
• Verify medical insurance and/or medical insurance and label on program client list
• Pick up and put away packages; order office supplies/program supplies as needed
• Pick up food for program as needed and help set up for program events in office and in the community as needed
• Schedule client appointments within program and for psychiatry as needed
• Regulate traffic flow in waiting area and front desk to ensure HIPAA compliance.
• Contact clients with appointment reminders.
• Support with program administrative tasks, including sending Docu Sign requests to clients as needed
• Reschedule missed appointments.
• Monitor and support with outreach for client no-shows.
• Administer patient surveys and submit to supervisor as needed

• Answer phone line and direct calls; send client transportation links
• Scan registration and referral forms into EMR. Scan signed documents. Update EMR as needed with client information. Mail discharge letters.
• Collect, organize, and provide all program purchase receipts to supervisor monthly to remain in compliance with grant programming
• Provide administrative support to BHS as assigned
• After collaboration with provider, peer support, or supervisor, assist in coordination of patient emergency transportation needs to appropriate facility

• Knowledge of electronic health records management
• Knowledge of healthcare terminology
• Good listening skills to identify client needs and direct accordingly
• Customer service skills to work with clients
• Problem-solving skills
• Ability to remain calm in crisis situations
• Ability to communicate with diverse audiences
• Excellent verbal and written communication skills
• Mission-oriented
• Ability to work in a team environment; self-sufficiency; able to work independently
• Flexibility with the ability to multi-task despite competing priorities
• Proficient with MS Office, including Word, Excel, and Outlook. Able to create program flyers, monthly calendars, and send…