Operations Associate

• Provide bookkeeping support to the finance office
• Prepare checks for deposit and enter invoices into the online bill pay system
• Assist with credit card, Pay Pal, Stripe, and conference reconciliations
• Assist with audit preparation
• Support the individual donor strategy and process contributions
• Prepare and distribute donor acknowledgements and thank-you letters
• Maintain donor database records and monitor the Development inbox
• Assist with conference and event registration, payments, logistics, reimbursements, and refunds
• Support office systems, procedures, equipment, facilities, supplies, databases, and operational systems
• Liaise with IT and telecommunications vendors and coordinate technical support requests
• Perform basic desktop troubleshooting
• Manage incoming communications, mail, office visitors, and telephone inquiries
• Perform additional duties as assigned

• 1–3 years of experience in an office, administrative, nonprofit, or related environment
• Ability to successfully pass a pre-employment background check
• Enthusiasm for ending homelessness in the United States
• Commitment to diversity, equity, inclusion, and racial justice
• Experience working with diverse, marginalized, or vulnerable populations
• Ability to collaborate effectively within a team-based environment
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to meet deadlines
• Strong computer proficiency, including Microsoft Office applications and database systems
• Ability to learn new technologies and software platforms
• Ability to maintain accurate records and documentation
• Ability to work independently with minimal supervision
• Prior office management experience and familiarity with accrual-based accounting preferred

Demonstrates strong bookkeeping and administrative support capabilities, with proficiency in Microsoft Office applications and database systems. Committed to diversity, equity, and inclusion while effectively collaborating within team environments.

• Bookkeeping Support
• Microsoft Office Proficiency
• Database Management
• Organizational Skills
• Communication Skills

• Bookkeeping
• Accrual-Based Accounting
• Invoice Processing
• Reconciliation
• Record Keeping

• Attention to Detail
• Time Management
• Team Collaboration
• Independence
• Communication

• Nonprofit
• Diversity
• Equity
• Inclusion
• Homelessness

• Online Bill Pay System
• Pay Pal
• Stripe
• Donor Database
• Desktop Troubleshooting