Graduate Admissions Coordinator

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

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School of Communication Time Type:

Full time Job Type:Regular FLSA Status:

Non-Exempt Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week) Union:

SEIU Local 500 - Provost & Enrollment Division This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division.

That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Under the supervision of the Director of Graduate Program Operations, the Graduate Admissions Coordinator provides operational support and is responsible for coordinating the day-to-day outreach and operational activities required to shepherd prospective students through the graduate admissions process.

The Graduate Admissions Coordinator provides timely and thorough processing of graduate applications and helps maintain the university systems that support the student enrollment journey for on-campus and online graduate programs.

This position works on prospective student engagement and application funnel management.

The Graduate Admissions Coordinator is also responsible for post-admission processes including processing of merit aid, graduate fellowship applications, official transcript tracking and international student visa sponsorship requests.

This position frequently partners with the Marketing & Communications team to plan admissions and yield activities throughout the year.

• Graduate Recruitment & Admissions Outreach
  Serves as the initial and primary point of contact for prospective students interested in the School of Communication's graduate (on-campus and online) and doctoral programs, responding to inquiries via email, telephone, text messaging, virtual chat, and other communication channels.
  Provides timely, personalized, and high-touch guidance throughout the recruitment process.
  Serves as a representative for the School at virtual and in-person recruitment, yield, and outreach events.
  Supports management of the Graduate Programs shared inbox and phone line, ensuring prompt, high-quality customer service while fostering prospective student engagement and contributing to enrollment goals.
  Partners with the Director of Graduate Program Operations to craft recruitment strategy and identify markets to best advertise prospective students.
• Graduate Admissions & Enrollment Management
  Supports the administration of graduate admissions and enrollment operations by partnering with the Assistant Director, Graduate Admissions Operations and Analytics to process application materials, ensuring accurate admissions and enrollment records within the university's CRM and related systems.
  Partner with the operations team to mark application files for completeness and accuracy, prepare admissions decisions and applicant communications, and manages post-admission enrollment communications.
  Crafts and distributes onboarding materials to facilitate a seamless transition from admission to matriculation.
  Coordinates the administration of graduate financial assistance, including graduate funding awards, donor-funded scholarships, fellowships, assistantships, and partner tuition discounts, ensuring accurate data entry, award processing, and communication with students.
  Processes fellowship applications and supports scholarship tracking…