Program and Operations Coordinator, GSP

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements Job Overview The Program and Operations Coordinator within the Georgetown Scholars Program (GSP) drives essential operations and serves as a key, welcoming touchpoint for nearly 700 first-generation and low-income students rating at the intersection of departmental administration and student engagement initiatives, this role supports daily office logistics, program events, and the student staff team.

By streamlining operations, tracking engagement data, and assisting with student advising programs, the Coordinator ensures GSP students receive the responsive support and robust resources necessary to not just graduate, but thrive.

Duties include but are not limited to:

Daily Operations & Hospitality:
Serve as a professional, welcoming touchpoint for students, alumni, faculty, and visitors. Act as an escalation point for complex inquiries from students.

Space & Supply Management:
Manage daily reception functions, place facilities requests, order/stock supplies, and oversee the scheduling calendar for the Student Lounge and  flex rooms  used by staff, students, and professors.

Financial Administration:
Support purchasing and procurement. Manage and submit departmental expense reports, invoices, and receipts.

Student Employee Support:
Assist the Associate Director in recruiting, hiring, training, and supervising student Front Desk Assistants Update training materials and overall functional knowledge as campus resources change over time.

Event Coordination:
Provide logistical and planning support for office initiatives, programming, and bi-annual Alumni Advisory Board meetings

Reserving spaces, ordering supplies, coordinating catering, booking travel, managing invites and event communications, and contributing to overall event strategies (goals and objectives).Communications:
Help manage program outreach and digital presence by updating the website, drafting newsletters, and creating content.

Assessment and Data Tracking:
Track and analyze student engagement metrics—including office visits, event turnout, and course attendance—to identify trends and ensure program resources proactively address student needs.

Conduct student advising appointments, assist with events (e.g. GSP 101 and mentorship programs), and triage students to appropriate campus resources.

Work Interactions The Program and Operations Coordinator reports directly to the Deputy Director and provides key day-to-day support across the Event Planning, Student Advising and the Operations and Engagement areas of the department. This person will support the oversight of student workers at our front desk (“Front Desk Assistants”) to regularly train them and guide them toward resources, and collaborate closely with other GSP staff to coordinate event logistics and program data.

Additionally, the position serves as an administrative liaison to various on-campus student-facing offices, campus partners, and alumni networks to foster a collaborative and deeply supportive community that aligns with Georgetown University’s commitment to equity and holistic student care. The Coordinator will also work closely with our Associate and Assistant Directors in their daily…