Library Operations Assistant; Student

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Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible touse Federal Work Study (FWS) awards, with a few exceptions. FWSfunds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWSfunds, please contact American University's Office of Financial Aid.

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Library Operations Support

Part time

Non-Exempt

The Library Operations Student Assistant will primarily support thefront-facing operations of AU Library, with specific emphasis onthe daily operations of the Library Operations Department. This includes staffing various service desks, assisting patrons, andother duties as necessary. Typical job duties may include but arenot limited to answering phones, providing information to visitorsabout the library and the campus, and stocking supplies. The student assistant may also patrol the library building to ensure patrons’ compliance with library policies and/or assist other library departments.

• Providing excellent customer service.
• Providing directions and making referrals to other librarydepartments and campus offices.
• Addressing and referring patron concerns to appropriateleadership.
• Operating multi-line phone systems.
• Basic troubleshooting for minor technological issues, including familiarity with basic PC and Mac computer operations.
• Managing the lost and found bin and stocking supplies forpatron use.
• Maintaining the presentability of Library spaces.
• Recording patron data and other statistics.
• Communicating patron concerns, housekeeping, and building issues to appropriate personnel.
• Maintaining clear and proactive communication with supervisor sin person and through online platforms such as Microsoft Teams andemail.
• Utilizing a range of software tools, including Microsoft Office Suite (Teams, Excel, Word), Springshare products (Lib Staffer,Lib Cal, Lib Guides), and library systems such as Alma andILLiad.
• Contributing to various other projects and duties assigned tosupport Library Operations and other Library Departments.

• Part-time.
• 10 - 15 hours per week.

• $18.40 per hour.

• Must be an active full-time student at American University.
• Excellent customer service, interpersonal, organizational,communication, and problem-solving skills.
• Demonstrates a high level of honesty, integrity, and confidentiality, particularly when handling sensitive user information.
• Strong attention to detail, embraces a learning mindset, andstays actively engaged while prioritizing tasks and multitasking ina fast-paced environment.
• Adapts to evolving workflows and procedures with flexibility.
• Ability to work collegially with members from across the library and university.
• Ability to work independently with minimal supervision.
• Must be able to lift 40 pounds and push carts.

• It is highly recommended that a cover letter and resume be submitted as attachments to the online application.
• This position is an onsite part-time student position. Studentsshould expect to work 10 -…