Facilities Assistant

The Facilities Assistant provides on-site facilities support for Academy of Hope's Sycamore Campus. Reporting to the Director of Enterprise Services, this position serves as the primary day-to-day point of contact for staff facilities requests, maintains facility-related records and inventories, supports room and space readiness, and follows service requests through completion.

The Sycamore building has established building facilities and engineering services. The Facilities Assistant complements those services by addressing routine site-specific needs within the position's scope and coordinating or escalating technical building matters to the Director of Enterprise Services, the building facilities team, or an approved vendor. This position does not independently perform building-engineer work or repairs to HVAC, electrical, plumbing, fire and life-safety, or other technical systems.

• Monitor the internal facilities ticketing system for Sycamore Campus requests and serve as the on-site point of contact for staff follow‑up.
• Review, categorize, prioritize, and respond to requests; complete routine support tasks within the role's scope and promptly elevate technical, safety‑sensitive, or vendor‑supported matters.
• Communicate status updates, expected next steps, delays, and completion information to requestors and the Director of Enterprise Services.
• Conduct routine walkthroughs of classrooms, offices, common areas, storage areas, and exterior access points to identify site‑specific needs and document follow‑up.
• Support a safe, clean, organized, accessible, and welcoming environment for learners, staff, visitors, and partners.

• Maintain accurate furniture, key, facilities‑supply, and other assigned inventory records for the Sycamore Campus.
• Partner with Information Technology and other designated staff to enter and maintain facilities inventory information in Salesforce or other approved systems.
• Support room setups, resets, furniture placement, signage, deliveries, storage organization, and other routine facility‑specific logistics.
• Track keys and assigned facility assets in accordance with established authorization, issuance, return, and security procedures.
• Identify supply and equipment needs, support approved purchasing and receiving processes, and maintain orderly storage areas.

• Coordinate access, scheduling, logistics, and on‑site follow‑up for approved vendors and the building facilities team, as directed.
• Support seasonal projects, room refreshes, moves, capital projects, inspections, and punch‑list follow‑up with the facilities team.
• Document facilities responsibilities and recurring processes as Standard Hope Operating Procedures (SHOPs) and keep supporting records current.
• Maintain service logs, inventory records, project trackers, and related documentation to support continuity, accountability, and reporting.
• Identify workflow gaps and recommend practical improvements to facilities service, recordkeeping, communication, and response processes.

• Meet regularly with Sycamore leadership and School Administrative Assistants to review site needs, open tickets, upcoming activities, and priorities.
• Partner with school leadership, operations staff, the building facilities team, Information Technology, and approved vendors to coordinate timely solutions.
• Provide regular updates to the Director of Enterprise Services and prepare monthly facilities activity and project‑status reports for staff.
• Escalate urgent safety, security, accessibility, or building‑condition concerns immediately…