Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

We’re looking for an Administrator to join our busy Dudley service, based in Lye, Stourbridge.

You’ll provide the coordination, accuracy and day-to-day support that helps our teams stay focused on what matters most—delivering high-quality support to people who use our services.

This is an opportunity to bring your organisation, communication and customer service skills to a role where your work makes a genuine difference.

This is more than processing paperwork.

You’ll be at the heart of a busy service, keeping information moving, supporting colleagues and making sure essential administrative processes run smoothly.

As a key point of contact, you’ll respond to calls and visitors professionally, maintain accurate records and help create an organised and welcoming environment.

Your support will give frontline colleagues more time to focus on helping people achieve their goals.

Location: Lye, Stourbridge, within our Dudley service
Contract: Permanent
Hours: Full time, 37.5 hours per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the Role:

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To collate, monitor and report data/information & statistics as required.
• To ensure that admin, record-keeping, and communication within the project are maintained.
• Work flexibly across operational sites as required.

About You:

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service(Capped at 30 days)
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in our refer-a-friend scheme

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you
.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are authentic, specific and clearly demonstrate your skills, experience and potential.
We look forward to learning more about you.

Please note:

This role is…